CS Quality Assurance Analyst – Entry Level
hace 3 días
CS Quality Assurance Analyst – Entry LevelCS Quality Assurance Analyst – Entry LevelRyanair are currently recruiting for a CS Quality Assurance Analyst – Entry Level to join the Customer Service Team of Europe’s Largest Airline GroupThis is an excellent time to join Ryanair as we look to grow to over 800 aircraft and 300m guests per year within the next 10 years.As a CS Quality Assurance Analyst, you will play a key role in improving the quality of customer support by identifying areas of opportunity, analysing performance, and collaborating with vendors to address and implement improvements. You will also help shape training initiatives for agents, ensuring alignment with customer experience standards in a dynamic and evolving environment.Key ResponsibilitiesEvaluate customer interactions to ensure excellent service quality.Score interactions using an internal scorecard.Collaborate with vendors on immediate actions and weekly reports, sharing insights from interaction analyses.Conduct calibration sessions with vendors to align on customer experience expectations.Perform reporting and data analysis to identify trends and opportunities.Audit agents and Quality Evaluators to pinpoint improvement areas.Develop and propose training initiatives, reports, and analysis—your ideas are always welcomeMeet weekly targets for reviewed interactions.Represent the Quality team in weekly and monthly business reviews, presenting insights and advocating for quality improvements.Work closely with different teams to ensure the effective implementation of quality standards and improvements.Maintain strong alignment within the Ryanair Quality team to communicate effectively with vendors and ensure consistent quality standards.RequirementsProficiency in data analysis and reporting, with intermediate Excel skills.Languages: Fluent in English and Spanish; additional languages are a plus.Strong analytical and decision-making skills.Proactive mindset with a positive attitude.Adaptable and flexible in a fast-paced environment.Team-oriented with excellent collaboration skills.Familiarity with Quality processes, preferably with experience in a related role.Experience working in customer service is preferred.A competitive but flexible career planOptional discounts on health insurances(various companies). #J-18808-Ljbffr
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CS Quality Assurance Analyst – Entry Level
hace 1 día
madrid, España Ryanair - Europe's Favourite Airline A tiempo completoCS Quality Assurance Analyst – Entry Level Join to apply for the CS Quality Assurance Analyst – Entry Level role at Ryanair - Europe's Favourite Airline Ryanair are currently recruiting for a CS Quality Assurance Analyst – Entry Level to join the Customer Service Team of Europe’s Largest Airline Group. This is an excellent time to join Ryanair as we...
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CS Quality Assurance Analyst – Entry Level
hace 5 días
madrid, España Ryanair Ltd. A tiempo completoCS Quality Assurance Analyst – Entry Level CS Quality Assurance Analyst – Entry Level Ryanair are currently recruiting for a CS Quality Assurance Analyst – Entry Level to join the Customer Service Team of Europe’s Largest Airline Group This is an excellent time to join Ryanair as we look to grow to over 800 aircraft and 300m guests per year within...
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CS Quality Assurance Analyst – Entry Level
hace 3 días
Madrid, España Ryanair - Europe's Favourite Airline A tiempo completoCS Quality Assurance Analyst – Entry Level Join to apply for the CS Quality Assurance Analyst – Entry Level role at Ryanair - Europe's Favourite Airline Ryanair are currently recruiting for a CS Quality Assurance Analyst – Entry Level to join the Customer Service Team of Europe’s Largest Airline Group. This is an excellent time to join Ryanair as we...
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madrid, España Ryanair Ltd. A tiempo completoA prominent airline company is seeking an Entry Level CS Quality Assurance Analyst to join their Customer Service Team. This role focuses on improving customer support quality through data analysis, vendor collaboration, and training initiatives. Candidates should be fluent in both English and Spanish, with strong analytical skills and a proactive attitude....
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Madrid, España Ryanair Ltd. A tiempo completoA prominent airline company is seeking an Entry Level CS Quality Assurance Analyst to join their Customer Service Team. This role focuses on improving customer support quality through data analysis, vendor collaboration, and training initiatives. Candidates should be fluent in both English and Spanish, with strong analytical skills and a proactive attitude....
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Madrid, España Ryanair Ltd. A tiempo completoA prominent airline company is seeking an Entry Level CS Quality Assurance Analyst to join their Customer Service Team. This role focuses on improving customer support quality through data analysis, vendor collaboration, and training initiatives. Candidates should be fluent in both English and Spanish, with strong analytical skills and a proactive attitude....
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BUSINESS ANALYST
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madrid, España Ryanair - Europe's Favourite Airline A tiempo completoCS Quality & Knowledge Management Team Leader Ryanair is currently recruiting for a CS Quality and Knowledge Management Team Leader to join the Customer Service Team of Europe’s Largest Airline Group. As Team Leader, you will manage a team of Customer Service Quality agents and Knowledge base auditors, overseeing quality within our external vendor...
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Compliance Quality Assurance Specialist
hace 3 días
madrid, España Kantox A tiempo completoMeet our team : David Minguillon - Chief Compliance and Risk Officer Thais Parentoni - Senior Quality Assurance and KYC Specialist Rodolfo Uras - Operational Risk Management Specialist Ana Bosc - Senior Compliance & AML Specialist Mafalda Silva - KYC and Screening Analyst Charlotte Prunty - Senior Compliance AML Manager Rhea Tusoy - Compliance Manager Luis...
