Service Delivery Coordinator

TATA Consultancy Services, a company leader in the IT consultancy sector since 1968, is searching a Service Delivery Coordinator to manage a team of Helpdesk Operators on 4 different client's location in the country.The ideal candidate is a motivated, well-organized individual, with previous experience in managing and coordinating their own team from remote.A deep understanding of prospecting and developing strong, interpersonal relationships with different stakeholders is a must.ResponsibilitiesCoordinating the delivery of Workplace Onsite Support (OSS) services of different Operators in different locations;Perform relevant Quality checks and work on improvements aspects together with the OSS and Warehouse;Regularly collaborate with SD Teams and Automation and Transformation Team to improve / maximize customer experience and satisfaction by driving value in service delivery;Understand and drive future demands, act as an escalation point for the local Customer as a SPOC;Deliver detailed status reports including metrics, performance / results, issues / challenges, potential delivery risks etc;RequirementsPrevious Team Coordinating experience;Experience with Workplace Onsite Support (OSS) services and best practices;experience within the BFSI and IT Consulting industry;Excellent written and verbal communication skills in English and ItalianWhy choose TATA Consultancy Services?TCS is a company leader in the Consultancy Services sector, and our primary goal is to grow, offering stability and possibilities to all our employees.Offer includes:multinational and dynamic work environmentpermanent contractcompetive offer and benefitsflexible and agile work environmentIf you are ambitious and ready to take up an Executive role in a IT global leading company, we look forward to receiving your application.by applying to this job, you authorize the processing of the personal data contained in your CV pursuant to Legislative Decree 196 / 2003 and EU Regulation 2016 / 679 (GDPR) for personnel selection purposes.For more information regarding TCS Privacy Notice : TCS iBegin #J-18808-Ljbffr