Air Logistics Customer Care Manager

hace 6 días


España Kuehne + Nagel AS A tiempo completo

¿Tienes una vocación clara por el sector del Transporte Aéreo de mercancías? ¿Has tenido un cierto recorrido profesional en ese área y quieres seguir progresando?Tu funciónEn la actualidad, Kuehne+Nagel selecciona un/a Air Logistics Perishables Customer Care Manager para sus oficinas ubicadas en Barcelona. Gestionarás los flujos de mercancías por vía aérea y te encargarás de dirigir al equipo encargado de mantener las comunicaciones con los clientes, manteniendo una interlocución fluida, tanto con clientes, como con proveedores y otros departamentos operativos.Tus responsabilidadesSupervisar y gestionar el equipo de atención al cliente en el departamento de logística aérea, asegurando un excelente servicio y satisfacción del cliente;Coordinar y colaborar con los equipos de operaciones para garantizar la correcta ejecución de los servicios logísticos aéreos y cumplir con los plazos establecidos;Resolver eficientemente los problemas y reclamos de los clientes, identificando soluciones adecuadas y garantizando una comunicación efectiva en todo momento;Proponer y liderar iniciativas para mejorar los procesos y procedimientos de atención al cliente, optimizando la eficiencia operativa y la calidad del servicio;Realizar un seguimiento y análisis de los indicadores clave de rendimiento relacionados con la atención al cliente, identificando áreas de mejora y desarrollando estrategias para alcanzar los objetivos establecidos;Supervisar, motivar y desarrollar al equipo de atención al cliente, asegurando un ambiente de trabajo positivo y fomentando el crecimiento profesional de los miembros del equipo;Establecer y mantener relaciones sólidas con los clientes y proveedores, asegurando una comunicación fluida y una colaboración efectiva en todas las etapas del proceso logístico aéreo;Garantizar el cumplimiento de las regulaciones y normativas locales e internacionales relacionadas con el transporte aéreo de mercancías, velando por la integridad y seguridad de las operaciones.Tus habilidades y experienciasAl menos 5 años de experiencia en funciones de atención al cliente en el sector logístico, preferiblemente en el área de logística aérea;Amplio conocimiento de los procesos y procedimientos de transporte aéreo de mercancías, así como de las regulaciones y normativas asociadas;Capacidad demostrada para liderar y gestionar equipos, promoviendo un ambiente de trabajo colaborativo y orientado a resultados;Excelentes habilidades de comunicación verbal y escrita, con la capacidad de interactuar de manera efectiva con clientes, proveedores y equipos internos;Orientación clara hacia la satisfacción del cliente, con habilidades para resolver problemas de manera proactiva y garantizar un servicio de alta calidad;Habilidad para analizar datos, identificar tendencias y tomar decisiones basadas en información precisa y relevante;Capacidad para trabajar en un entorno dinámico y hacer frente a situaciones imprevistas, demostrando una actitud flexible y resolutiva;Dominio del idioma español, catalán e inglés, tanto hablado como escrito, siendo valorable el conocimiento de otros idiomas.Por qué deberías unirte a nosotrosDesarrolla tu carrera profesional en una Compañía líder y referente mundial en el sector de la Logística y el Comercio Internacional. Trabaja con nosotros en unas condiciones óptimas y ajustadas a tu nivel profesional.
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