Claims Processor

The individual processor role is an essential part of the CE claims hub team, responsible for handling claim admin tasks for other European clusters.
The position holder will provide various claims administrative services to our customers to support them through the process of bringing the claim to completion & fulfill e.g., advanced reporting needs, BDX file booking, or various system data completion/tracking needs.
This is an excellent position to break into commercial claims & it’s fast-growing administration needs. Full comprehensive training (KT) will be provided to help become a skilled Claims Processor & valuable part of the Madrid hub team. This approach strengthens collaboration with the local countries.
The ideal candidate will work as part of a diverse claims team to deliver a high-quality service to our CE clusters & ultimately for our brokers & customers. They will also be asked to constantly evaluate and develop technical and claims admin skills (through on-floor coaching & talent portal) in a variety of specific LOB standard tasks.
Key Responsibilities:

Claims administrative delivery goals: Perform day-to-day tasks on time & capability to work under set deadlines (SLA’s), highlight & manage process exceptions proactively working closely with the Hub Team leader and colleagues (collaborative & agile environment).
Data Quality / Integrity: Maintain claims data entry & indexing file upload/documentation integrity in all used systems.
Best Practice: Diligently adhere to the best practices laid out under the rules and guidelines for the Madrid Hub ‘Playbook’ & EMEA claims processes & protocols.
Internal Development: Perform with a high level of technical competency for claims admin activities and commit to personal development through given coaching.
Quality of service: Deliver high quality of service within authority for various claim admin types or standard settlements.

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise, and local operations globally.
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