Service Controller
hace 2 meses
**En Netser Group nos encontramos en la búsqueda de un Service Controller (TI), **debe ser unprofesional con experiência en atención a clientes, recepción de casos/tickets de servicios para su correspondiente despacho.
**Funciones**:
- Controlar la recepción de casos, tickets o llamadas para atención de servicios a clientes.
- Vigila el desenvolvimiento de los tickets a nível regional, detectas fallas y resuelve conflictos.
- Realizar seguimiento al cumplimiento de los SLA (Service Level Agreement / Acuerdos de Nível de Servicios).
- Es el primer contacto para el cliente, a nível operacional, con el objetivo de brindar estatus y resultados de un ticket
- Asegura los escalamientos y verifica con el cliente la solución final.
**Requisitos mínimos**
Avalar una experiência mínima de 4 años de experiência en atención directa a los clientes. Debe ser capaz de manejar múltiples tareas simultáneamente con fechas y plazos concurrentes.
Es imprescindible que tenga y demuestre dominio del idioma Inglés escrito y conversacional.
**Requisitos deseados**
- Experiência como Call Dispatcher, atención al cliente, call center o áreas afines.
- Amplio conocimiento en Word, Excel y porwer point y softwares CRM (Customer Relationship Management / aplicación de atención y control a clientes).
**Estudios mínimos**
Bachillerato o estudiante universitario en el área de informática o equivalente.
**Experiência mínima**:4 años.
**Tipo de contrato**:Fijo
**Jornada laboral**: Completa.
Con disponibilidad para trabajar en el horario LATAM en formato 100% remoto.
Tipo de puesto: Jornada completa, Autónomo
Preguntas para la solicitud:
- ¿Cuál es tu expectativa salarial como autónomo?
- ¿Puedes trabajar de lunes a viernes en horario LATAM?
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