Luxury Pastry Chef: Craft Exquisite Desserts

Casa Brera, a Luxury Collection Hotel belonging to Marriott International, is located near the iconic Teatro alla Scala, in the heart of Milan’s Brera neighborhood. The hotel is a gateway to the rich tapestry of Milanese history, art and culture, and features 101 guestrooms and 15 suites, including the refined Milanese Suite. Casa Brera is a must‑visit location for worldly epicureans, offering regional cuisine redefined, a rare sky bar and restaurant, and exceptional rooftop views. Chef de partie - Responsibilities Responsible for the assigned station under the supervision of the Sous Chef. Ensure adequacy of supplies at the cooking stations. Assist in preparing orders, stock supplies and check inventories. Prepare fresh ingredients for cooking according to recipes and guidelines. Test foods to ensure proper preparation and temperature. Operate kitchen equipment safely and responsibly. Ensure the proper sanitation and cleanliness of surfaces and storage containers. Follow Standard Operating Procedures and brand identity guidelines. Comply with quality assurance expectations and standards. Comply with all health, safety and hygiene standards and policies. Chef de partie - Qualifications Passion for the luxury lifestyle hospitality and culinary industry. A warm, people-oriented demeanor and a team-player attitude. A safety-first approach. Positive outlook and dependability. Previous experience in similar roles is an advantage. Chef de partie - Benefits A unique opportunity to be part of a luxury lifestyle hotel where we celebrate your unique talent. Part of Marriott International, the largest hospitality brand in the world – this means national and internal promotion opportunities for the right candidates. The sky is your limit here. World-class training and development programs tailored to enhancing your skills and helping you grow within the Marriott family. Work alongside some amazing talent – award winning, experienced hospitality professionals. Discounted room nights, meals, and spa access in more than 9,000 hotels worldwide – because your wellbeing means so much. Discounts for your friends and family. 5 euros breakfast when staying at any of our European hotels. Performance and Recognition programs. Wellness and sustainability initiatives. Guest Experience Expert - Responsibilities Front Desk – Organize, confirm and process guest check‑ins/ check‑outs according to LQA and Marriott International standards and adapt for any changes. Secure payment, verifying and adjusting billing as needed in Opera. Complete cashier and closing reports, counting the bank at the end of each shift securely. Enroll guests into Bonvoy, Marriott International Loyalty Program. Liaise with Housekeeping, Engineering, Reservations and Revenue to ensure smooth operations. Process and save daily contingency shift report. Engage guests in conversation regarding their stay, property services, and area attractions/offerings. Anticipate guests' service needs, including asking questions of guests to better understand their potential needs. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Guest Experience – Create unique and memorable moments for our guests using a variety of tools and material. Manage guest complaints following procedures and using internal software. Handle all internal and external phone calls answering within the third ring, guest and talent calls alike, log all calls in the internal CRM, and act as a dispatch to facilitate guest requests, including wake‑up calls, housekeeping and maintenance. Manage and coordinate guest chats, create, monitor and close cases using the appropriate Marriott tool. Provide guests with room and hotel information, directions, amenities and local interests over the phone, by email and any other internal communication channels. Escort guests to their room and offer orientation inside of the Hotel property. Contact guests prior to arrival to assist with booking itineraries, restaurants, promotions and room packages, special requests and to prepare for effective recognition. Accept and record wake‑up calls, requests, room service orders etc. Coordinate and handle room service request, take food and beverage orders for guests who would like to dine and drink in their room. Communicate any emergency, lost item or theft to proper security staff and/or authorities. Keep contingency lists in case of emergency and communicate any necessary messages. Assign appropriate amenities to guests prior to arrival and deliver such amenities on arrival day. Respond to and handle guest problems and complaints to the guest's satisfaction. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Guest Experience Expert - Qualifications A warm, people-oriented demeanor and a team-first attitude. Positive outlook and outgoing personality. Flexibility, problem‑solving skills and multi‑tasking ability. Great storytelling skills in English and at least intermediate Italian (both writing and speaking). Previous Front Office/Guest Services experience is a big plus. Ideally, technical knowledge of GXP and Opera. Guest Experience Expert - Benefits A unique opportunity to be part of a luxury lifestyle hotel where we celebrate your unique talent. Part of Marriott International, the largest hospitality brand in the world – this means national and internal promotion opportunities for the right candidates. The sky is your limit here. World‑class training and development programs tailored to enhancing your skills and helping you grow within the Marriott family. Work alongside some amazing talent – award winning, experienced hospitality professionals. Discounted room nights, meals, and spa access in more than 9,000 hotels worldwide – because your wellbeing means so much. Discounts for your friends and family. 5 euros breakfast when staying at any of our European hotels. Performance and Recognition programs. Wellness and sustainability initiatives. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. #J-18808-Ljbffr