Junior Systems Support Technician

Skydance offers a dynamic, inclusive, and ever-evolving culture where innovative ideas are welcomed, and growth is fostered. The partnership between unique creativity and technological advancements is demonstrated within each pillar of the company. At the heart of it all is a commitment to boldly entertaining and relevant storytelling. While all animation studios look to hire people who are creative and hard‑working, Skydance Animation is specifically looking for pioneers who seek to push the limits of what the world’s most collaborative art form can achieve, and to give those pioneers the space and the resources to build a new studio that’s doing something different. For information on Skydance’s privacy practices, see the Skydance EU/UK Personnel Privacy Notice located at https://skydance.com/privacy-personnel/. As a Junior Systems Support Technician you will be responsible for maintaining and managing tickets/incidences and customer requests. Responsibilities Manage Windows & Linux OS (users, permissions, network, policies, storage, applications…) Knowledge of Office365, Adobe and Autodesk products Perform the installation, support and maintenance of the servers, computer systems and wireless and local area networks Perform the installation, configuration, layout and maintenance of hardware and software equipment’s Solve, manage and document customer queries, tickets and requests and develop other departmental administrative tasks Solve most tickets in the first contact and otherwise escalation with criteria Configure mobile devices Automate processes as much as possible, for example by helping with scripts in different languages (PowerShell, Python…) to improve and maintain the environment Test internal developments and improvements Monitor and update the inventory of hardware and software Ensure that you meet the quality standards required for the support service Collaborate with other team members when necessary Follow supervisor’s and lead's guidance Requirements At least 2 years of professional experience in IT departments Experience with logging tools and ticketing management Experience in design, installation, diagnosis and maintenance of local area networks, wireless networks, network electronics and IT security Artistic and/or technical qualifications Knowledge and experience in the integration of new applications and new hardware in user’s equipment and inventory maintenance Knowledge and experience in different OS: Linux & Windows Medium‑High English level required #Animation Skydance is a diversified media company founded by David Ellison in 2010 to create high quality, event‑level entertainment for global audiences. The company brings to life stories of immersive worlds across its feature film, television, interactive, and animation divisions. Recruitment Fraud Alert It has come to our attention that there may be fraudulent activity by individuals impersonating our Talent Acquisition team. Skydance will only contact you from an official “@skydance.com” email address. If you suspect that you are being contacted by an unauthorized person or believe that the correspondence you have received is suspicious, please do not click on any links or attachments in such emails and submit any questions or concerns to our information security team at https://skydance.com/report-suspected-fraud/. Artificial Intelligence We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. #J-18808-Ljbffr