Swedish Customer Service Representative

hace 1 semana


España Cataloxy A tiempo completo

Ofertas de empleo Swedish Customer Service Representative - Travel IndustryPublicada: 01.07.2024. Actual hasta: 10.12.2024Descripción de la ofertaIf you are an empathic person, a good listener, who has a problem-solving mindset and enjoys being a team player, we have the right job for youJob Responsibilities:Understanding and identifying customer needs.Listening, responding and mediating between international travelers and accommodation suppliers worldwide.Clarifying inquiries about service, payment, and technical requirements.Providing accurate information and following set processes, via email and phone.Requirements:Swedish: C2 level and advanced English.Excellent communication and inter-personal skills both written and spoken.User-friendly PC skills: Office 365, CRM Database, and other internal platforms.A problem-solving and solution-driven mentality.A positive, motivated mindset that will help you deal with tricky customer problems.Goal-oriented work approach.An open mind to changing priorities and business processes.Affinity with accommodation platforms.Experience within customer service or contact center environments will be valued.Availability to work from the office and from home (within 100km from the office).Offer:38.5h/week contract (Monday to Sunday) with fixed working hours and 2 days off per week.Available shift: 09:00-20:00h (Rotatory).Starting with a Temporary Contract that will evolve into a Permanent contract based on business needs.Holidays: 27 working days of holidays/year.Benefits: Feel Good program, free private health insurance after probation, flexible remuneration, multicultural environment, modern office spaces, free coffee and fruit, initial training and continued personal coaching.
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