Service Desk Engineer

Service Desk Engineer (English, Spanish AND French required) Join to apply for the Service Desk Engineer (English, Spanish AND French required) role at Eurofins . Be among the first 25 applicants. Direct message the job poster from Eurofins. Company Description Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate. In a nutshell Are you passionate about IT and eager to grow your career in a dynamic, international environment? Join our multilingual Service Desk team in Barcelona, where you’ll be the first point of contact for IT support across Europe. We’re looking for three Multilingual (Spanish, English and French) service desk engineers. Where will you be based and what business will you support? You will support our internal users across Europe from our Global Shared Center (GSC) in Barcelona. Key Duties and Responsibilities Provide 1st line IT support for end users across Europe. Troubleshoot and resolve issues related to: Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) Windows 10/11 Identity & Access Management Printing and patching (desktop/server) Application triage and routing Register, classify, and follow up on tickets using internal processes. Escalate complex issues to 2nd line support when needed. Contribute to documentation, knowledge base articles, and service catalog improvements. Identify and document workarounds and recurring issues. Qualifications Experience Proven experience in a Service Desk or IT support role is expected. Candidates must possess strong communication skills in English, French, and Spanish. Solid troubleshooting skills, especially with Windows and Microsoft 365. A strong customer service mindset and initiative to resolve issues efficiently. A proactive, “can‑do” attitude and the ability to thrive in a fast‑paced environment. Education A secondary school diploma is required. Nice to have Experience with Windows Server, Active Directory, or networking. Familiarity with BMC Helix ticketing system. Knowledge of Azure, SCCM, or Intune. What else should I know? This is a fantastic opportunity to build your IT career in a highly collaborative, multilingual environment. You’ll be part of a team that values continuous improvement, learning, and knowledge sharing. If you're motivated by problem‑solving and thrive in a fast‑paced support role, we’d love to hear from you. What can we offer you? A competitive salary package , including bonus and benefits; Extensive on‑the‑job coaching and training opportunities ; A hybrid working setup ; Challenges within a multi‑cultural and cross‑regional team as part of the international and fast‑growing Eurofins organization; A dynamic working environment with a good team spirit where personal development and growth are highly encouraged. Your application As the role and Eurofins’ IT Talent Acquisition team are international, please ensure to submit your application in English. Additional Information We support your development Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway Eurofins companies are committed to supporting your career development. We embrace diversity As an Equal Opportunity Employer, the Eurofins network of companies believes in strength and innovation through diversity. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique. Sustainability matters to us We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we count on our dedicated carbon reduction team to help us to achieve this goal Find out more on our Careers page: Seniority level Mid‑Senior level Employment type Full‑time Job function Customer Service, Information Technology, and Engineering Industries Biotechnology Research, Food and Beverage Services, and Environmental Services #J-18808-Ljbffr