Software Development Engineer, Customer Engagement Technology
hace 4 semanas
Software Development Engineer, Customer Engagement TechnologyJob ID: 2853556 | Amazon.com Services LLCAmazon.com is broadly recognized as #1 in Customer Service in the US and abroad. At Amazon we drive innovation and customer obsession into everything we do, and this is especially true in the Customer Engagement Technology (CET) department. CET owns the technology to support and enhance our Customer Service Operations network through our Self Service and Automation features, CRM, contact center infrastructure, and various client applications. We focus on robust architecture, world-class UX, and leverage our Big Data to drive insights and solutions through a myriad of applications.CET is looking for a Software Development Engineer (SDE) to work on a multi-year, large-scale, enterprise software program. You will be part of a Global Product and Technology team whose innovations and strategies will define the next generation of contact routing for Amazon Customer Service, providing a seamless customer support experience and ensuring issues are resolved during the first interaction.Key Job ResponsibilitiesOwn the implementation and delivery of contact center systems built on top of our next-generation routing system, leveraging the power of Generative AI (GenAI) and Machine Learning (ML) for improved intents and routing signals, and preserving customer contact journey data.Collaborate with experienced cross-disciplinary Amazonians to conceive, design, and bring innovative products and services to market.Design and build innovative technologies in a large distributed computing environment, and help lead fundamental changes in the industry.Ability to design and code the right solutions starting with broadly defined problems.Work in an agile environment to deliver high-quality software.On-call rotation to support the services owned by the Software team.Peer code reviews.A Day in the LifeThis role sits on a team within CET focused on Contact Center Management Systems. We are responsible for every customer contact, ensuring customers can either resolve via self-service (e.g., Chatbot) or connect with a customer service associate. Ultimately, we reduce customer effort by improving the discoverability of customer ingresses, creating a contact experience that effectively routes the customers to the quickest resolution, as well as maintaining the overall CS contact center configurations. We ensure quick issue resolution on the first contact by investing in foundational technologies to capture and persist routing signals.BASIC QUALIFICATIONS3+ years of non-internship professional software development experience.2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience.Experience programming with at least one software programming language.PREFERRED QUALIFICATIONS3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience.Bachelor's degree in computer science or equivalent.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit here for more information.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $129,300/year in our lowest geographic market up to $223,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit here.Posted: September 13, 2024 (Updated 33 minutes ago)
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España ENGINEERINGUK A tiempo completoSoftware Development Engineer, EU Engagement Tech TeamDESCRIPTIONAmazon is looking for a talented and enthusiastic Software Development Engineer to join the EU Engagement Tech team.Software Development Engineers will be responsible for the design, development, delivery, and support of large-scale, multi-tiered, distributed software applications and tools....
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Software Development Engineer, EU Engagement Tech Team
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España Amazon A tiempo completoSoftware Development Engineer, EU Engagement Tech TeamJob ID: 2804315 | Amazon Spain Services, S.L.U. - B76Amazon is looking for a talented and enthusiastic Software Development Engineer to join the EU Engagement Tech team.Software Development Engineers will be responsible for the design, development, delivery and support of large-scale, multi-tiered,...
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