Devops Service Manager- Madrid, Barcelona Or Brussels Based

hace 4 semanas

España buscojobs España A tiempo completo

This role has strategic relevance and a significant impact supporting RHG’s Digital business operations and strategies. We are looking for a DevOps Service Manager in charge of the DevOps Team & support team of Radisson Hotel Group public ecommerce website and mobile apps who acts as a pivot between all the technical teams.
The role is to bridge service management processes with Agile and DevOps practices to ensure the seamless operation and continuous improvement of Digital IT services.
In summary:

To support the ongoing development programme providing help and management experience working closely with all the support teams involved in the website, internal and external.
To ensure that professional application operations and application management services are delivered on an ongoing basis for RHG.

A key dimension of the role is the interaction with 3rd party suppliers to the benefit of RHG and its strategy.
Roles / Responsibilities

Technical knowledge: Basic knowledge of web architecture based on AWS ECS, APIs, and Akamai. Dynatrace management for alerting and monitoring is key.
DevOps and Agile Integration into ITSM: Align IT service management processes with DevOps principles and Agile frameworks, ensuring they support continuous delivery, integration, and rapid iterations.
Incident Management: End to end incident management, managing different teams with varying levels of technical expertise and translating issues within the platform.
Change and Release Management: Control releases of the application and assist with CABs.
Continuous Delivery Support: Supervise the DevOps team leading the CI/CD pipelines ensuring lightweight and automated change and release management processes.
Automation & Tooling: Leverage automation tools (e.g., Jenkins, Ansible, ServiceNow) to streamline service management workflows.
Monitoring: Observability of the platform is a key responsibility; configuration using Dynatrace and CloudWatch.
Service-Level Agreement (SLA) Management: Define, monitor, and improve SLAs and KPIs related to service uptime, response times, and customer satisfaction.
Security & Compliance Integration: Ensure that security and compliance requirements are embedded within DevOps pipelines and service management practices.

Accountabilities

Lead incident management efforts, root cause analysis, and effective resolution of issues.
Implement and manage a lean change management process that aligns with the speed of DevOps pipelines and Agile releases.
Oversee the release management process to ensure smooth and frequent deployment of new features or services.
Monitor the health and performance of IT services and infrastructure.
Manage and lead the DevOps team that automates service management processes.
Integrate monitoring, logging, and alerting tools into the service management ecosystem.
Work closely with DevOps teams to ensure that service management processes support Agile and DevOps practices.
Define, manage, and report on SLAs and KPIs that align with both Agile and DevOps goals.
Integrate security practices into the DevOps pipeline.

Job requirements and qualifications:
Location: Madrid, Barcelona or Brussels based.
Language skills: English fluent almost native is a must.
Degrees: Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience).
Desired Certifications: Agile (Scrum Master, Product Owner, or SAFe), and DevOps (DevOps Foundation, AWS DevOps Engineer) preferred. An ITIL certification at Foundation level or above is highly desirable.
Must have experience:

3-5 years of experience in IT service management, with significant exposure to DevOps and Agile environments.
Experience in infrastructure automation, CI/CD pipelines, and IT service management tools like ServiceNow or JIRA.
IT infrastructure, software development processes, and DevOps practices.

Experience in multinational environments:

Comfortable working in a constantly changing environment due to shifting priorities, demands, and timelines.

Highly desirable experience:

Strong understanding and experience with Agile frameworks like Scrum, Kanban, or SAFe.
Strong understanding of DevOps practices and Agile frameworks with a focus on their application in service management.
A solid understanding of security, compliance, and governance practices in the context of service management and DevOps.
Proven ability to quickly analyse and resolve incidents and problems.
Background in website management and development.
Hospitality experience.

Travel needs: Around 10%, primarily Brussels.
Soft skills:

Highly influential, leadership, communication at least at director level, efficiency, sociability.
Passion for customer service, efficiency, effectiveness, and quality.

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