Team Manager
hace 7 días
TEAM MANAGER - MADRIDCELINE, founded in 1945 by Céline Vipiana, is an iconic French Leather-Goods, Fashion & Couture House belonging to the LVMH Group. To have a chance of joining CELINE, you must thrive as a team player in a fast-paced environment amongst passionate, agile, and authentic people.MAIN PURPOSEAS TEAM MANAGER, YOU WILL BE AN AMBASSADOR OF THE BRAND.A BUSINESS DEVELOPER RESPONSIBLE FOR THE SALES OF ALL CATEGORIES, WHO WILL LEAD BY EXAMPLE, SPENDING MOST OF THE TIME ON THE SHOPFLOOR DEVELOPING THE BUSINESS AND CLIENTS PORTFOLIO.TEAM MANAGER IS A TALENT MANAGER AND A SKILLS DEVELOPER, COACHING AND DEVELOPING EACH MEMBER OF THE TEAM. ALSO, IT IS A BRAND PROMOTER AND A CLIENTS AMBASSADOR, ALWAYS ENSURING TO THE CLIENTS THE UTMOST EXPERIENCE IN STORE.IT WILL WORK CLOSELY WITH THE OPERATIONS TEAM TO ENSURE ALL PROCESSES IN STORE ARE MATCHING THE COMMERCIAL AMBITION (STOCK, ROASTERING, PROCESSES COMPLIANCE ETC.)KEY RESPONSIBILITIES:Business Developer:BE RESPONSIBLE FOR THE SALES & PROFITABILITY OF YOUR CATEGORYLEAD BY EXAMPLE, CONSTANTLY DEVELOPING SALES OF YOUR CATEGORYDAILY ASSIGN QUALITATIVE AND QUANTITATIVE TARGETS TO YOUR TEAMREGULARLY ANALYZE YOUR CATEGORY'S PERFORMANCES AND IMPLEMENT THE RIGHT ACTION PLANS WHEN NEEDEDRECRUIT, DEVELOP AND RETAIN YOUR CLIENTSBE EXEMPLARY BY ALWAYS DEVELOPING YOUR CLIENTS PORTFOLIOIMPLEMENT CLIENTELING ACTIONS AND ENSURE THEIR IMPLEMENTATION AND FOLLOW-UP BY THE SALES CONSULTANTSBE THE LINK BETWEEN THE STORE MANAGEMENT AND YOUR DEPARTMENTPROVIDE RELEVANT AND REGULAR ANALYSIS AND FEEDBACK ON YOUR DEPARTMENT PERFORMANCE, NEEDS AND ON THE BUSINESS ENVIRONMENT TO THE STORE MANAGER AND ASSISTANT STORE MANAGERSHARE STORE TARGETS, PERFORMANCES, COMPETITORS INFORMATION, BEST PRACTICES OR MARKET TRENDS WITH YOUR STAFFPeople Management:LEAD AND MANAGE THE DEPARTMENT STAFFCREATE AND MAINTAIN A POSITIVE AND MOTIVATING WORK ENVIRONMENTDEVELOP A STRONG TEAM SPIRITTALENTS DEVELOPMENTREGULARLY COACH EACH MEMBER OF YOUR TEAM ENSURING THEY OFFER THE CLIENTS THE UTMOST EXPERIENCE IN STOREIDENTIFY THEIR STRENGTHS AND INTERESTS TO ORIENT THEM IN THE RIGHT CAREER PATH, AS WELL AS THEIR SPECIFIC TRAINING NEEDS TO SUPPORT THE STORE MANAGER AND ASSISTANT STORE MANAGER IN BUILDING THEIR TRAINING PLANPARTNER WITH THE REGIONAL CLIENT DEVELOPMENT MANAGER TO IDENTIFY KEY OPPORTUNITIES AND BEST PRACTICES FOR THE STORE AND SUPPORT THEM WITH THE TRAINING AND DEVELOPMENT OF THE TEAM IN THIS KEY AREAMAXIMISE THE POTENTIAL OF ALL PRODUCT CATEGORIES CARRIED IN THE STORE, CAPITALISING ON ALL AVAILABLE SUPPORT (VISUAL MERCHANDISING, TRAINING, CLIENTELING, EVENTS, HR TEAM...) AND FOSTERING SYNERGIES BETWEEN CATEGORIESBUILD A LOYAL CLIENTELE, LEVERAGING ALL CLIENTELING TOOLS FROM THE CRM TEAMESTABLISH A CLIENT-CENTRIC MINDSET IN STORE TO ENSURE THE HIGHEST LEVEL OF CUSTOMER EXPERIENCE AND ACHIEVE CLIENT RETENTION OBJECTIVESBE THE VOICE OF THE STORE IN YOUR COUNTRY BY UNDERSTANDING BUSINESS AND LOCAL MARKET TO SUGGEST ACTIONS AND RECOMMENDATIONSACT AS A CELINE AMBASSADOR IN YOUR LOCAL MARKET, BY PROACTIVELY REPRESENTING THE BRAND IN RELEVANT LOCAL ACTIVITIES (NETWORKING, PR)BE AWARE OF THE COMPETITIVE LANDSCAPE AND MARKET TRENDSOUR ENGAGEMENTCELINE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard.We are committed to the prevention of all discrimination, providing equal opportunities to all applicants irrespective of gender, gender expression, disability, origin, background, religious beliefs or sexual orientation or any other basis protected by law.KEYS FOR SUCCESSA BRAND PROMOTER AND CLIENT AMBASSADORBE A BRAND PROMOTERPROMOTE THE BRAND INTERNALLY AND EXTERNALLY IN YOUR DAILY ENVIRONMENTBE THE AMBASSADOR OF ITS CULTURE AND VALUESENSURE AN EXCELLENT AND CONTINUOUS CUSTOMER EXPERIENCELEAD BY EXAMPLE: SPEND AT LEAST 95% OF YOUR TIME ON THE SHOP FLOORGUARANTEE THAT EVERY CLIENT RECEIVES THE UTMOST EXPERIENCE IN STORE FROM THE MOMENT HE/SHE ENTERS TO THE MOMENT HE/SHE LEAVESHELP THE STAFF SUCCEED IN ENGAGING AND CONNECTING WITH THEIR CLIENTS TO INCREASE THEIR LOYALTYHANDLE DELICATE CUSTOMER SITUATIONSGUARANTEE STORE IMAGEENSURE THAT THE IMAGE OF YOUR DEPARTMENT IS CONSTANTLY CONSISTENT WITH BRAND GUIDELINESGUARANTEE THAT STORE STAFF ATTITUDE MEETS BRAND VALUES AND STANDARDSPROCESS OWNERSHIPENSURE THAT ALL THE PROCESSES ARE COMPLIANT WITH THE INTERNAL POLICIESINFORM YOUR TEAM ON THE PROCESSES AND ENSURE THEIR FOLLOW-UPHANDLE ADMINISTRATIVE RESPONSIBILITIES OF YOUR DEPARTMENTMANAGE YOUR STOCKGUARANTEE STOCK SAFETY, ACCURACY AND COMPLIANCEMANAGE DAILY CYCLE COUNTSSUPPORT THE STORE IN ENSURING THAT YOUR STOCK IS IN LINE WITH YOUR DEPARTMENT'S COMMERCIAL AMBITIONMANAGE YOUR DEPARTMENT SCHEDULEORGANIZE AND PLAN THE ACTIVITIES OF YOUR DEPARTMENTSUPPORT THE STORE MANAGEMENT IN DEFINING THE STAFF SCHEDULEADDITIONAL INFORMATIONHIGH PRODUCT AND FASHION SENSITIVITYCOMMERCIAL AWARENESS AND BUSINESS SENSESTRONG SELLING SKILLSABILITY TO MANAGE AND DEVELOP TEAMS (COACHING)CLIENT-CENTRIC: ABILITY TO UNDERSTAND AND GO BEYOND THE CLIENTS NEEDS TO OFFER THEM THE UTMOST CLIENT EXPERIENCEORGANIZATIONAL SKILLS, SENSE OF PRIORITIES AND AGILITYGOOD INTERPERSONAL SKILLS, OWNERSHIP, EMPATHY AND CURIOSITYLANGUAGES: FLUENT IN SPANISH AND ENGLISH; A THIRD LANGUAGE WOULD BE A PLUSWORKPLACE: MADRIDWORKING HOURS: FULL TIME 40H/ WEEK
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