Customer Support Representative with French or German

hace 7 días

España Amadeus A tiempo completo

Job Title
Customer Support Representative with French or German - Sunday to Thursday shift
Maintain and Improve Amadeus’ state-of-the-art customer support
Join us at Amadeus to develop a fulfilling and rewarding career at the intersection of Technology and Hospitality. We are known worldwide for the quality of our customer care, and we want you to help us lead the way in the years to come
Amadeus Hospitality’s award-winning Customer Support team offers first line support to its global customer base in the hospitality industry.
In this role you’ll / Your main responsibilities

Maintain the high level of verbal and written customer support required by our global customers.
Provide efficient and prompt customer service, technical support and follow-up on customer requests.
Develop continuous improvement initiatives to enhance our state-of-the-art customer service by identifying problems and opportunities in our processes.
Lead cross-department collaboration initiatives such as secondary investigations from other departments and escalations.

About the ideal candidate

Experience in Customer Service area.
Problem solver who takes initiative to get things done, an enthusiastic go-getter
You are a customer-oriented problem solver who can beat communication barriers and technical obstacles for our customers.
You are quick to use new software tools such as Salesforce or Microsoft Office.
Hospitality background and Revenue Management would be beneficial.
You are proficient in English. French or German (B2 level).

What we can offer you

A vibrant multi-cultural environment with countless international mobility opportunities.
Permanent contract and a competitive benefits package such as pension plan, travel, life, healthcare insurance and lunch allowance, and other perks.
You will have a hybrid working model in one of the best cities in the world
Career growth opportunities.
You’ll be joining one of the world’s top software companies.
Hybrid model (50 / 50) and working shifts from Sunday to Thursday (the days off: Friday and Saturday).

Diversity & Inclusion
We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.
Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.
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