Customer Service Quotation Representative

Customer Service Quotation Representative Get AI-powered advice on this job and more exclusive features. Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today Job Details As part of Cencora, World Courier has perfected its medical courier capabilities over decades of industry experience, providing seamless transportation of critical therapies and medicines. Our extensive global network enables us to effectively navigate logistical challenges across borders and time zones, ensuring the timely delivery of essential pharmaceuticals. We’re hiring a Quotation Representative to join our multilingual Quotation team based in Coslada, Madrid. What You’ll Be Doing Build and send to client the commercial offer (Quotation) in response to clients’ requests that have been assigned to him/her. Handle all communication with the client with the aim of the correct understanding of all specifications and requirements, matching those requirements against logistical options. Build the correct price in line with World Courier contract/Tariff pricing and ensuring all customer discounts are adhered to. Understand the request of the client and alert the direct manager if any custom requests can be supported vs. the standard products. Work with Local Customer Service teams to understand any specific requests that may impact pricing so they can be quoted in advance. Learn and use the available Quote tools. Collaborate with all colleagues to maintain the shared aim of supporting customers as best as possible. Monitor and organise own workload to ensure correct prioritization of quotes. Work with Indoor Sales team to support new business customers with an efficient quotation process. Maintain sufficient operation/use of World Courier I.T. systems; TMS, OptiView, OpStar, OMNI, Quote tool (regional and global), Learning portal, and The Hub. Build and maintain relationships with World Courier offices, clients, agents, airlines, handling agents and suppliers to support the quote process through efficient internal communications with the World Courier Network. What Your Background Should Look Like Language requirements: English (Essential) Good communication skills, both verbally and written Able to follow procedures, instructions and provide relevant information on request Ability to form part of a team and work independently Strong team player – able to work constructively with colleagues inside and outside of the department to ensure the best possible service is always provided to the client. Self‑motivated and uses own initiative. Remains calm under pressure and can prioritise workload. Flexible attitude – for working shifts and last‑minute coverage. High attention to detail Friendly, polite, dependable, reliable, and trustworthy What’s In It For You 25 days holiday allowance plus bank holidays. Private Healthcare Insurance Annual performance‑based pay review Annual Staff events Career Progression Opportunities A unique opportunity to work for a Global purpose‑led organization Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. Harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non‑discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. Affiliated Companies World Courier de Espana, S.A. Seniority Level Entry level Employment Type Full‑time Job Function Other #J-18808-Ljbffr