Head of Operations

BNP PARIBAS GROUPBNP Paribas Group is the top bank in the European Union and a major international banking establishment. It has close to 185,000 employees in 65 countries. In Spain, we are more than 5,100 employees within 12 business lines.BNP PARIBAS CARDIFBNP Paribas Cardif is a global insurer with a presence in more than 30 countries, 50 years of history, and a central position within the BNP Paribas Group business. Today, we lead the payment protection insurance market and provide protection to more than 100 million customers worldwide. At Cardif Iberia, we have close to 200 employees in our Madrid and Lisbon offices, who work together every day to provide our partners and customers with the best insurance solutions.Due to our combined experience and perspective in the insurance world, we have become a source of innovation, establishing a unique partnership model. Through it, we seek partnerships with companies from a wide variety of sectors (banking, consumer finance, automotive manufacturers, telcos, etc.), with whom we co-create protection solutions tailored to both their needs and those of their customers.In a rapidly changing world (consumer habits, demographic trends, digitalization, etc.), and in which new uses and expectations are continually emerging, we position ourselves in a model of continuous transformation that allows us to support our clients with products tailored to their real needs, at the time they demand it, and always with the guarantee of peace of mind provided by the experience of a solid group and company such as the BNP Paribas Group and BNP Paribas Cardif.Our mission as a company? To make insurance more accessible.HierarchyDirect dependence on the COO being part of the N-1 team above the Executive Committee. Under his management and responsibility would be the departments of Claims, Administration, Customer Service, and Procurement & Outsourcing into the Iberia perimeter (Spain & Portugal).MissionAs Head of Operations for Cardif Iberia, you are responsible for serving partners and insured customers, ensuring the quality of the activities and agreed operational management, and ensuring optimization, implementation, and monitoring of the company’s strategic operational processes. Additionally, you will lead the design and ensure operational efficiency according to the policies, rules, and standards set by the Company.ResponsibilitiesEnsure the proper functioning and quality of the Cardif Administration, Customer Service, and Claims Departments, ensuring adequate, fluid, and effective service for external and internal customers.Support the development, transformation, implementation, and coordination of the projects or GPS agreed by Cardif Iberia, as well as ensure the correct functioning of the tools used in the whole area.Support the growth and consolidation of Cardif Iberia regarding the Operations Department and share knowledge and best practices of the market, incorporating those interesting for a better consolidation of local activity.Establish controls to detect fraud and/or money laundering, verifying the detailed monitoring of the rules on money laundering established by the BNP Paribas Group and/or local regulations.Ensure compliance with the requirements set out in the custody and transmission of information processes (in particular with regard to GDPR).Manage and motivate team members, clearly defining the responsibilities and objectives of the employees in your charge, monitoring their performance and evolution, identifying training plans, and communicating clearly the strategic orientations of the company. Good extradepartmental relational skills are also necessary for this position.Participate in the definition of human resources management through the discussion, formulation, and implementation of policies and people management practices. Also, take responsibility for the quality of the working environment, both in your own area and the company as a whole.Represent the company and Ops with collaborators/associates/customers at those events for which it is required.Ensure that the process of screening sanctions to the customer database is carried out completely and timely according to the Local Automatic Screening Procedure.Position RequirementsUniversity studies related to Business Administration, Administration, or similar.Master's or Post Graduate in Operations or Business Administration will be highly valuable.5 years of experience in positions of Head of Operations in insurance companies. Knowledge of information systems related topics and Agile/Lean.People management will be an essential requirement.Fluent in English.Good analytical skills and excellent formal and informal communication skills.Business SkillsOperations and ProcessesProduction Operation SteeringRisk anticipationBusiness OrganizationInsurance KnowledgeAnalysis CapacityAbility to understand, explain and lead the changeTransformation MindsetBenefitsWhat do we offer you? Get to know all the advantages of working with us:You will be part of BNP Paribas, a leading financial Group across Europe and an international key player made up of 190,000 employees, 145,000 of whom work in Europe.We work under a hybrid work model we call Smart Working. This allows you to work 50% from home and 50% as a team in the office. In addition, we will help you equip your workstation at home with the necessary work material.Our schedule is flexible throughout the year. In addition, in summer you can enjoy two months of intensive working hours, and on your birthday, you have a vacationAs a reward for work and annual performance, we offer a variable linked to objectives.We offer allowance for per diems and teleworking.Know all the flexible remuneration facilities we offer such as transport card, childcare vouchers, health insurance with Adeslas, training...We contract for all our employees a life insurance and pension plan.You will not stop training. We have the most advanced training tools so that you can recycle your knowledge as and when you want. And all our employees have English classes.Come to the office however you want: car, subway, bus, motorcycle, bicycle... We also have shuttles from two different points of the capital.We like to take care of our employees; we have a doctor in our facilities every day of the week. In addition, in the building, you will find a service of conciliation that will help you to solve the day-to-day management.We are very committed to society. That's why we provide all employees with volunteering activities within your working day.And if you're still not sure... we don't say so, Top Employer says so. We are one of the best employers.About BNP Paribas Cardif IberiaAt BNP Paribas Cardif, we have a long international career path and an unrivaled team of professionals who carry out our mission: making insurance accessible. We are the insurance entity of the BNP Paribas Group, and we are clear about the business model that makes us always be one step ahead, that keeps us aligned with the needs of our partners and their clients and makes us the global leader in payment protection insurance.But if something faithfully summarizes what we are, it is each of the occasions in which we put our values into practice: helping customers in difficult times, being useful to society, developing responsible and sustainable products, promoting inclusion & diversity... In short, fulfilling our mission: to make insurance more accessible to everyone in a world that does not stop evolving.Diversity and Inclusion CommitmentBNP Paribas Group offers an equal opportunity employer and prides itself on providing equal employment opportunities to all job seekers. We are actively committed to ensuring that no person is discriminated against on the basis of age, disability, gender change, marital or marital status, pregnancy and maternity/paternity, race, religion or belief, gender or sexual orientation. Fairness and diversity are at the heart of our hiring policy because we believe they foster creativity and efficiency, which in turn increases performance and productivity. We strive to reflect the society in which we live, maintaining the image of our customers.
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