Field Service Specialist

QIAGEN Madrid, Community of Madrid, Spain Overview At QIAGEN, we are driven by a simple but powerful vision: making improvements in life possible. We’re dedicated to revolutionizing science and healthcare for the better. From our entrepreneurial roots to our current global presence, we’ve grown into a force for positive change. With thousands of employees across six continents, collaboration is our greatest strength. We’re always striving to identify talented individuals to join our exceptional teams. We have played a pivotal role in shaping modern science and healthcare, and we're just getting started. If you're someone who thrives on new challenges, values diversity, and wants to make a tangible difference in people's lives, then QIAGEN is the place for you. At QIAGEN, every day is an opportunity to make a real-life impact. Join us, grow with us, and together, let's shape the future of biological discovery. Position Description We are currently looking for a Field Service Specialist to join our Iberia team. The main territory of scope will be the Madrid region, but not limited to, as there is a possibility of covering the remaining Spanish territory and abroad. Please send your CV in English Your Tasks On-site field support of QIAGEN automated solutions and analytical devices. Work includes installation, maintenance, troubleshooting, repair, and general support of laboratory instrumentation on all levels (hardware, software and utilization). Maintain and develop positive relationships with customers and references. Assist in meeting/exceeding sales targets and related KPI's in relation to maintaining high levels of customer satisfaction and service. Ensure all documentation is completed accurately, in a timely fashion, and aligned with any regulatory requirements. Utilize relevant internal CRM databases to input and provide information to the organization. Positively represent QIAGEN in front of the customer, be a good example. Your Profile Mechanical/Electrical/Biomedical Engineering degree. Molecular biology knowledge is a plus. Automation experience or minimum of 3 years of service (preferred). Support experience in a comparable position within the after-sales service business in the Clinical or MDx Market, or equivalent experience repairing and maintaining instrumentation in the Clinical and/or MDx field, in vitro diagnostics, hematology, and/or chemistry. Minimum IT/Network/Lims knowledge required. Experience in Service and Repair of high complexity laboratory instruments (preferred). Excellent written and verbal Spanish language communication skills, as well as professional level of English language, written and verbal. Valid driver’s license and willingness to travel extensively on a national level (85%), and internationally occasionally. Ability to lift up to 25kgs. What We Offer Meal voucher Health Insurance (conditional to your role) Bonus/Commission Referral Program Employee Assistance Program Our people are the heartbeat of everything we do. Passion drives us as we push boundaries to innovate and evolve. We inspire with our leadership and make an impact with our actions. We cultivate a collaborative, supportive environment where each individual and team can flourish. We champion accountability and encourage entrepreneurial thinking. QIAGEN is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or disability. Seniority level Mid-Senior level Employment type Full-time Job function Engineering and Information Technology #J-18808-Ljbffr