Technical Support Advisor

hace 2 semanas

España Convergys A tiempo completo

Technical Support Advisor (English-speaking) - On-site GM01Apply locations: ESP Barcelona - C/ de la Selva de Mar, 129Time type: Full timePosted on: Posted YesterdayTime left to apply: End Date: December 26, 2024 (27 days left to apply)Job requisition id: R1553239Job Title: Technical Support Advisor (English-speaking) - On-site GM01Job DescriptionExperience the power of a game-changing careerAre you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.If you’re looking to grow and be inspired, as a Technical Support Advisor in Barcelona (on-site), you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.Career growth and personal developmentWe’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.What you will do in this roleAs a Technical Support Advisor on our team, you will:Ensure customer success by answering and resolving technical support cases from (typically) tier customers via email, chat, adhering to our response SLAs and maintaining a high level of customer satisfaction.Have or develop familiarity with key documentation related to the products (Geocoding API, Places API, Maps Javascript API, etc.) under support; consistently direct customers to correct documentation in order to ensure customer success.Contribute to team efficiency by understanding and consistently adhering to support processes for: case handling, escalations, hand-offs, bug filing, case routing, and case root cause categorization.Reproduce customer problems in order to file effective bugs and resolve customer issues.Improve product quality by independently and consistently adhering to team processes for filing bugs and feature requests.Provide feedback to your team and other teams by adhering to established processes for filing product and documentation bugs, and/or feature requests, occasionally with guidance from higher levels.Write guides and Knowledge Base articles about processes, products and tools used by the team.Your qualificationsWe embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.Concentrix is a great match if you:Have a proficient or bilingual level of English.Are analytical and have a resolutive mindset.Can write clear customer communications, structure the troubleshooting next steps, provide workarounds where possible, and empathize with customer needs and pain points.Have an appetite to drive change in tools, processes, and products to eliminate pain points at their root.Have good troubleshooting skills.Are a team player but can also work independently.Can construct consults which are clear and actionable by level 2+.Are proactive and pay attention to details.It would be a plus if you have:Mobile Development Knowledge: Android, iOS, React Native, Flutter, Kotlin, JAVA.Structured Query Language (SQL).Networking knowledge.Python or TypeScript.If you feel you don’t check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it’s this or another role.What’s in it for youIn this role, we offer benefits that help you support your unique lifestyle:Full time 39 hours/week permanent contract: Monday to Friday from 9:00 to 18:00.Salary 21,400 euros gross/year + up to 3,000 euros gross/year in bonus.Great location in Barcelona.Bring-a-friend (referral) bonus opportunities.Full paid training on the company and the project you'll be working on.Career development programs and specialized courses.Experience the best version of youIf all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”Concentrix is an equal opportunity employerWe're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.R1553239Location: ESP Barcelona - C/ de la Selva de Mar, 129Language Requirements: English (Required)Time Type: Full time
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