Support Analyst

hace 20 horas


España OneTrust A tiempo completo

The ChallengeOneTrust is seeking a Support Analyst to join our professional services team. The Support Analyst will provide ongoing product support, troubleshooting, and pragmatic solutions for the most complex and critical issues that OneTrust customers face. This position requires an outgoing, confident individual with excellent verbal and written communication skills, and advanced troubleshooting skills in HTML, CSS and JavaScript.Your MissionTake support cases from the Level 2 or 3 support queue (as appropriate) and work with the customer to troubleshoot and resolve the issueActively and autonomously manage a varied workload of customer support cases, keeping customers regularly updated on progressCollaborate across OneTrust, including with our product teams, to troubleshoot issues, identify root causes, and provide solutionsContinue to develop and maintain deep knowledge of specific areas of the OneTrust platform (and supporting technologies) by attending office hours, completing regular release training, etc.Build privacy industry expertise, including maintaining CIPP/E / CIPM certificationsContribute more broadly to the OneTrust support community, including creating knowledge articles and process improvementsWork independently to manage your time and commitments while meeting agreed performance levelsYour experience includes:Degree, higher education qualification or 1-5 years' work experience in a similar roleRelevant technical skills in HTML, CSS, Javascript, APIs/integrationsExperience in a support type roleHighly developed written and verbal communication skills in English, with ability to effectively communicate complex information in accessible language via phone, video and e-mailAbility to work with and troubleshoot complex, web-based software suitesExtra AwesomeMobile application development experienceAdditional language skills
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