Customer Service Executive

hace 3 días

Tarragona, Tarragona, España buscojobs España A tiempo completo

Established international iGaming company on the lookout for Customer Service Executive (Dutch Speaking)

  • Form part of an international iGaming company
  • Chance to kickstart your career with growth opportunities

Location : Spain

Workplace : Remote

This is a remote opportunity on a B2B (autonomo registered in Spain) contract.

Your Role :

  • Assist customers via live chat, email, and phone, providing timely and effective support.
  • Take ownership of more complex issues, ensuring they are resolved efficiently.
  • Collaborate with internal teams and external partners to resolve customer concerns.
  • Process KYC verification and enhanced due diligence when necessary.
  • Review and approve withdrawal requests in line with security protocols.
  • Conduct daily security checks to monitor new accounts and transactions.
  • Analyze customer interactions and provide feedback to improve services and self-help resources.
  • Support CX initiatives by contributing insights on customer trends and system improvements.
  • Handle additional tasks as required by the Customer Experience Management team.

What You Bring :

  • Fluent Dutch (spoken and written) with strong communication skills.
  • Interest in sports and casino is a plus.
  • Analytical mindset and problem-solving abilities.
  • Ability to work flexible shifts, including night shifts.
  • Previous customer service experience is an advantage.
  • Strong multitasking skills and ability to work in a fast-paced environment.
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