Head Of Technical Support
hace 2 semanas
David Kennedy Recruitment is working with an award-winning liquidity and technology solutions company who is seeking to onboard a Head of Technical Support to join their team.Position: Head of Technical SupportEmployment type: Full-timeDUTIES AND RESPONSIBILITIES:Design and implement a global support strategy that aligns with organizational goals.Ensure a consistent and high-quality support experience across all regions.Cultivate and lead a high-performing, customer-focused global technical support team, fostering a culture of excellence.Enhance customer satisfaction and loyalty by delivering exceptional support experiences.Manage day-to-day operations, ensuring compliance with SLAs, KPIs, and quality standards.Continuously refine support processes and workflows to improve efficiency and effectiveness, utilizing tools such as Zendesk, Jira, Klaus, and Workforce Management.Use data and analytics to identify trends, assess performance, and make informed decisions to optimize support operations.Leverage technology to streamline support processes and improve the overall customer experience.Develop and implement a comprehensive self-service strategy, incorporating knowledge bases and chatbots, while monitoring usage to identify opportunities for improvement.Work closely with Product, Engineering, and other teams to advocate for customer needs and contribute to enhancing the product experience.Establish and track key performance indicators to assess the effectiveness of both team and individual contributions.REQUIREMENTS:Native/Fluency in English with strong proficiency in both written and spoken communication.Proven experience leading global technical support or technical operations teams.In-depth understanding of support methodologies and industry best practices.Strong ability to solve complex problems and make sound decisions under pressure.Ability to engage and collaborate effectively across teams.Hands-on experience with customer relationship management (CRM) systems and help desk platforms, particularly Zendesk.Solid technical proficiency with relevant systems and technologies.Passionate about customer service and committed to delivering top-tier support experiences.OFFER:Exciting opportunity to play a key role in shaping the future of a rapidly growing fintech platform.Competitive salary and performance-based incentives.Collaborative and innovative work environment that encourages creativity and problem-solving.Opportunities for professional growth and career advancement.Flexible working arrangements and a comprehensive benefits package.
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Head of Technical Support
hace 2 semanas
España Jordan martorell s.l. A tiempo completoHead of Technical SupportMadridMadrid, Community of Madrid, ESDavid Kennedy Recruitment is working with an award-winning liquidity and technology solutions company who is seeking to onboard a Head of Technical Support to join their team.Position: Head of Technical SupportEmployment type: Full-timeDUTIES AND RESPONSIBILITIES:Design and implement a global...
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Head Of Technical Support
hace 4 semanas
España buscojobs España A tiempo completoDavid Kennedy Recruitment is working with an award-winning liquidity and technology solutions company who is seeking to onboard a Head of Technical Support to join their team.Position : Head of Technical SupportLocation : Remote / GMT +4 timezone (+- 1 HR)Employment type : Full-timeRemuneration : Base salaryDUTIES AND RESPONSIBILITIES :Design and implement a...
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Head Of Technical Support
hace 1 mes
España David Kennedy Recruitment A tiempo completoDavid Kennedy Recruitment is working with an award winning liquidity and technology solutions company who is seeking to onboard a Head of Technical Support to join their team. Position: Head of Technical Support Location: Remote/ GMT 4 timezone (- 1 HR) Employment type: Full-time Remuneration: Base salary DUTIES AND RESPONSIBILITIES: Design and implement a...
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Head of Service
hace 4 semanas
España Head of Department A tiempo completoHead of Service Position - 2:2 RotationStarting Mid-December for handover with the current HOS. Currently located in Spain, undergoing a short shipyard period.Very busy private boat with no concrete itinerary for 2025.The interior team runs without a Chief Stew, so we are looking for someone who is capable of running the service department and is confident...
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Head of Technical Operations
hace 2 meses
España Green Recruitment Company A tiempo completoJob title: Head of Technical OperationsLocation: Madrid, Community of Madrid, Spain (Hybrid)TGRC is looking for a Head of Technical Operations for a European Solar Energy Developer with a 25GW Solar and Storage Portfolio.The Head of Technical Operations will lead the Engineering and Technical team, ensuring oversight and leading all technical aspects across...
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Head of Global Pricing
hace 2 meses
España WebBeds A tiempo completoDrive global pricing strategy and maximize revenue – join us as the Head of Global Pricing…Job Title: Head of Global PricingDepartment: Commercial PlanningIn this role you will…The Head of Global Pricing needs to support the business in achieving its targets by improving conversion while maximizing revenue, distributing the right product at the optimal...
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Global Head Of Customer Support
hace 1 mes
España Cataloxy A tiempo completoOfertas de empleo Global Head Of Customer SupportPublicada: 23.11.2024. Actual hasta: 07.12.2024Global Head Of Customer Support, GranadaSalario: a convenirDescripción de la ofertaThe Global Head of Customer Support is a strategic executive role responsible for defining and executing a comprehensive support strategy that spans reactive and proactive service,...
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Technical Support Engineer
hace 2 meses
España Technical Concept GmbH A tiempo completoWho we areWe’re Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you’re welcome.) At Redis, you’ll work with the fastest, simplest technology in the business—whether you’re building it, telling its story, or selling it to our...
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Head of Customer User Support
hace 1 mes
España Merkle A tiempo completoAbout the CompanyWe are a dynamic, subscription-based start-up aiming for rapid global expansion and digital maturity. As part of our commitment to delivering exceptional customer experiences, we are looking for a Head of Customer User Support to build, launch, and scale a world-class customer support function. This role offers a unique opportunity to shape...
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French Technical Support Advisor
hace 3 semanas
España Technical Concept GmbH A tiempo completoReference: WESPYou need an EU passport to applyWe offer Performance bonuses Paid training and education Relocation package (flight ticket and one month accommodation) Discount on gym membership Potentially Spanish lessons Development opportunities (get promoted within the company) Public health insurance Social activities: strolling around the city, hiking,...
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Head of Technical Support
hace 1 mes
España David Kennedy Recruitment A tiempo completoDavid Kennedy Recruitment – Alcobendas, MadridDavid Kennedy Recruitment is working with an award-winning liquidity and technology solutions company who is seeking to onboard a Russian speaking Product Manager to join their team.Position: Product ManagerLocation: Remote/ GMT +4 (+-1 HR)Employment type: Full-timeDUTIES AND RESPONSIBILITIES:Conduct in-depth...
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Head of Service
hace 3 semanas
España ROTZINGER Group A tiempo completoJoin Packfeeder as our Head of Service! Lead our team in delivering top-notch technical support and after-sales service for our innovative packaging machinery. You'll drive efficient maintenance, troubleshooting, and customer satisfaction. If you're ready to make an impact, we want you!Company OverviewPackfeeder is a leading provider of automated packaging...
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Head of Wind Development – Mediterranean
hace 2 semanas
España Ramboll Group AS A tiempo completoHead of Wind Development – MediterraneanAre you a focused and strategically minded business leader with a background in the renewable energy sector? Can you motivate and lead cross-functional teams across different geographies to deliver exceptional outcomes in a consultancy environment? Are you looking for an opportunity to showcase your skills with a...
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Head of Monetization
hace 2 meses
España Luzia A tiempo completoLuzia, the fastest-growing AI consumer company based in Europe, with over 30M users worldwide, is seeking a visionary and dynamic Head of Monetization and Partnerships. With over 7 million users acquired in under 120 days and a successful recent $18M+ funding round, we are on a mission to bring Luzia, a friendly, multifunctional personal assistant, to...
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Head of Technical Support
hace 1 mes
España David Kennedy Recruitment A tiempo completoHey there! David Kennedy Recruitment is on the lookout for an amazing Bulgarian based freelance recruiter to join our team. If you're passionate about connecting talented individuals with their dream jobs and have a knack for hiring language speakers in/into Bulgaria from all around the world, we want to hear from you! This freelance role offers a...
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Head of Wind Development – Mediterranean
hace 2 semanas
España Ramboll Group AS A tiempo completoHead of Wind Development – MediterraneanAre you a focused and strategically minded business leader with a background in the renewable energy sector? Can you motivate and lead cross-functional teams across different geographies to deliver exceptional outcomes in a consultancy environment? Are you looking for an opportunity to showcase your skills with a...
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Servicenow Technical Support
hace 1 mes
España buscojobs España A tiempo completoWe share with our customers the passion and the illusion of building a better present through technology.Join Us as a German-Speaking Technical Support Advisor in Barcelona!Are you passionate about IT support and fluent in German? We're seeking a Technical Support Advisor to deliver top-notch assistance to employees via phone, email, chat, and our...
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Head of Engineering
hace 2 meses
España Tokeny A tiempo completoTokeny : The Compliance Infrastructure for Digital Assets Join one of the most promising blockchain companies to transform and upgrade financial markets, making transfers of value quick, easy and secure. Tokeny is recognized as a global Blockchain50 company and backed by Inveniam, Apex Group and K20 Fund. Over $28 billion worth of assets have already been...
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Head of Engineering
hace 1 mes
España Tokeny A tiempo completoTokeny: The Compliance Infrastructure for Digital AssetsJoin one of the most promising blockchain companies to transform and upgrade financial markets, making transfers of value quick, easy, and secure. Tokeny is recognized as a global Blockchain50 company and backed by Inveniam, Apex Group, and K20 Fund. Over $28 billion worth of assets have already been...
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Technical Support Engineer
hace 4 semanas
España Tillster A tiempo completoTechnical Support Engineer – Tier IION SITE ROLE MUST BE LOCATED / RESIDE IN MADRIDAbout The Opportunity, And You…Provide technical support for Self Service kiosk, mobile application, and online products – US and International customers.Experience Troubleshooting for internal, external customers and some third party entities; diagnose root causes to...