It Support Analyst
hace 2 días
Ebury is a hyper-growth FinTech firm, named in 2021 as one of the top 15 European Fintechs to work for by AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration.IT Support Analyst / L1-L2Location: Ebury Malaga - 4 days in the office and 1 day from home office per weekThis is a 2nd Line support role supporting market-leading cloud applications (Salesforce, FenX, Atlassian suite, Github, Pycharm, IntelliJ), with further applications being added as the team matures, giving even greater scope to learn and upskill. There are opportunities to take part in company-wide projects with wide-reaching effects towards the company and other teams.You will support, maintain, and improve our key business applications in CRM, CLM, and other technical applications:Manage tickets from the user base:Advanced user queriesData updatesSimple configurationUser creationManage connected applications and pluginsIdentify common problems and themes that could be resolved by development workWork with the development teams to manage changes that require formal change controlMaintain and promote data qualityEnsure all applications are up to date and optimisedPerform regular application reviews and audits with the Internal Security and Audit TeamsReview application roadmaps, monitor new features and analyse their suitability for the businessPromote new features as they come online via blogs, pre-recorded videos and training sessions via VCCreate and maintain a knowledge basePromote self-service in the user baseRequired experience and skills:2+ years in a technical service environment (either Service Desk or Application Support)Process-driven and diligentService-focused and goal-orientedGood level of understanding of cloud technologiesExperience of Google’s Workspace suite of applications and products is an advantageExperience with ZenDesk and/or Jira or other ticketing systems is an advantageDirect experience on Salesforce, or similar CRM, is an advantageSalesforce ADM201 certification is an advantage, but not essentialEnglish and Spanish language proficiencyStrong communication skillsSoft SkillsWe are looking for:A good team player who is able to work as a part of a group or independentlySomeone with a positive attitude who is able to keep calm, find solutions or a good workaround for all problemsSomeone who is able to work supervised and unsupervised, able to work under high pressure and to tight deadlines.Someone who is able to prioritise incidents and tickets while maintaining a good level of time management.Pro-activity is a key characteristic that is extremely beneficial to the role to keep ahead of developing situations
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It Support Analyst
hace 4 días
España buscojobs España A tiempo completoREQUIREMENTS :Associates or Bachelors degree in Information Systems, or 5+ years of relevant experience.Must be a U.S. Citizen, meet the U.S. Department of States definition of a U.S. Person, and be able to obtain a Secret Level Security Clearance.Familiarity with DCSA, ITAR, CUI handling, and CMMC certification is preferred.JOB DESCRIPTION :The IT Support...
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It Support Analyst
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hace 6 meses
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IT Business Analyst
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España Autoliv Mexico A tiempo completoIT Business Analyst Leading technical aspects of the implementation of new solutions, documenting business requirements, modelling processes and roles, configuring integrated solutions, ensuring information security and supporting a global solutions. What you’ll do: • Ensure business requirements are met and aligned with strategy • Improve connection...
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hace 4 días
España Americold Logistics, LLC A tiempo completoOverview:Americold – Helping our customers Feed the WorldHere at Americold Barcelona we are now recruiting for a WMS Support Analyst.As a member of the IT Supply Chain Systems team, the WMS Support Analyst will primarily focus on supporting WMS applications, including Körber E3PL and Dynamics, while also contributing to other Americold applications as...
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LLP - IT Support specialist
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España DHL A tiempo completoIs IT your passion? Logistic is future! IT Passion and your future in DSC Supply Chain Valencia center of excellence, the better place to work! Top Employer Certified Spain and Europe IT Support Specialist Role Purpose The primary purpose of this IT Support Specialist is to provide L1 application and service support to the business, to have a detailed...
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hace 2 días
España buscojobs España A tiempo completoJob DescriptionAs a Business Analyst (BA) at SGS, you will be a vital member of our Information Technology (IT) Corporate team. Collaborating closely with business and function stakeholders, you'll play a pivotal role in enhancing their processes and systems.You will also play a key role in our demand management process, providing analysis of business...
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hace 2 días
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hace 3 semanas
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