Technical Support Specialist
hace 2 días
OverviewTechnical Support Specialist - Large Format PrintingLocation: Barcelona, SpainWorkplace: HybridJob Function: Service & SupportWe are seeking a Level 2 Technical Support Specialist to join our team in Barcelona (hybrid working). You’ll provide troubleshooting, problem resolution, customer escalations, training and advice to service partners and customers across the Spain/Portugal region. Most support activities are undertaken remotely, with occasional travel to customer sites.What you will doProvide advanced technical problem solving to end users, resellers, service partners and the (outsourced) HelpdeskEscalate issues to 3rd level Technical Support as requiredCreate training content for maintenance and repair on current and new products for service partners; deliver training on maintenance and repair of current and future productsUndertake investigations with service partners and dealers to maintain and improve quality standardsProvide on-site support with specific expertise to end users, resellers and service partners when appropriateMonitor product failures to identify ongoing problems and provide feedback to the Manager Technical Support and 3rd level Technical Support teamsProvide technical pre-sales support as required, which may include supporting events and demonstrationsWhat we ask forTechnical support experience with printers (preferably large format)Education in engineering or a related field (or relevant experience)Strong technical hardware & software knowledge in printing technologiesKnowledge of major operating systems and Raster Image Processor (RIP) software plus image & colour management applicationsKnowledge of main networking technologiesAbility to deliver trainingWe are keen to hear from you even if you don’t match all listed requirements, but you identify with our brand and passion for innovation.What we offerOur heritageWe aspire to be an indispensable company, trusted worldwide for openness, customer satisfaction and sustainability. We respect individuality while promoting teamwork, and we are committed to delivering value through innovative and creative solutions.Our commitment to the environmentWe all have a role to play in building a better future. For Epson, being a sustainable company means being mindful of every aspect of our organisation—from the smallest lightbulb to the largest factory. It fuels our innovation, drives our growth, motivates our workforce and, ultimately, contributes to society.Our peopleWe believe a healthy culture, strong values, teamwork, and contribution from a diverse range of individuals will help us strive for excellence.Our brandRanked by Clarivate Analytics as a Top 100 Global Innovator brand for the last seven years running. #J-18808-Ljbffr
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Barcelona, España Wanhua Chemical Group A tiempo completoJob Title: Technical Service Specialist - Europe ¿No sabe con seguridad qué habilidades necesitará para esta oportunidad? Simplemente lea la descripción completa a continuación para obtener una idea clara de los requisitos del candidato. Location: Europe (with extensive travel across European region, approx. 50%) The Opportunity: We are looking for an...
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hace 5 días
Barcelona, España Wanhua Chemical Group A tiempo completoJob Title: Technical Service Specialist - Europe Location: Europe (with extensive travel across European region, approx. 50%) The Opportunity: We are looking for an enthusiastic and experienced Technical Service Specialist to provide on-the-ground technical expertise to our customers across Europe. This role is crucial for bridging the gap between our...
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Technical Support Specialist
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Barcelona, España Wanhua Chemical Group A tiempo completoJob Title: Technical Service Specialist - Europe ¿No sabe con seguridad qué habilidades necesitará para esta oportunidad? Simplemente lea la descripción completa a continuación para obtener una idea clara de los requisitos del candidato. Location: Europe (with extensive travel across European region, approx. 50%) The Opportunity: We are looking for an...
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Technical Support Specialist
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Barcelona, España Wanhua Chemical Group A tiempo completoJob Title: Technical Service Specialist - EuropeEnvíe su CV y cualquier información adicional requerida después de haber leído esta descripción, haciendo clic en el botón de solicitud.Location: Europe (with extensive travel across European region, approx. 50%)The Opportunity:We are looking for an enthusiastic and experienced Technical Service...
