R&D Senior Ots

hace 1 semana


España buscojobs España A tiempo completo

Position: R&D Senior OTS & Cloud Support EngineerLocation: Madrid, Spain; Cambridge, United Kingdom – Hybrid (3 days at the office)Employment type: Full-time regular (flexible working options available)Company Overview: AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals, and minerals – safely, efficiently, and more sustainably.Role Overview: The R&D Senior OTS & Cloud Support Engineer position is in the R&D department. The focus of this role is technical support. You will assist and mentor our customers in the use of our cloud-hosted operator training solutions. You will work as part of a larger development team, closely with the R&D team to understand the inner workings of the software to provide effective support. In addition to support, you will also participate in developing and testing new features.This position will involve close collaboration with other developers, QA testers, product managers, and end-users. It may also involve mentoring junior team members. As a senior member, you are expected to take ownership, be self-driven, and deliver high-quality support in a timely manner.Key Responsibilities:Providing effective support to the customer/end-users in using our offeringsPromptly ascertaining details and reproducing reported issuesSolving the issue and working with the customer to realize a resolutionCapturing the solution within our database/FAQsDebugging code to understand the root cause when neededLogging work items and collaborating with developers and QA to produce a software fixTesting fixes before delivering them to the customer along with relevant release notesAssisting with the specification, development, and testing of new features in AVEVA Unified LearningWriting and reviewing technical documentsHighlighting and championing product and process improvementsIdeal Experience:Formal training with a degree in Chemical, Mechanical, or Electrical Engineering5-10 years of experience delivering engineering solutions, preferably operator training simulators2-3 years of experience with cloud-hosted solutions with demonstrated interest in developing further technical competency in cloud solutionsClear and effective communicator with customers, technology teams, and senior leadershipNatural interest in analyzing and debugging technical issuesPreferred: Good coding/scripting skillsPreferred: Prior experience with customer supportGreat Skills to Have:Desire to excelMotivated, self-driven individual who gets things done with minimal supervisionExcellent logical, analytical, and creative problem-solving skillsExcellent communication and collaboration skillsAbility to prioritize and optimize work in an agile and time-constrained environmentThe Team You’ll Join: AVEVA Simulation & Learning team develops engineering solutions for our customers through our simulation product offerings that target the chemical, energy, sustainability, and oil & gas industries. AVEVA Unified Learning Group is responsible for the delivery and support of cloud-hosted operator training solutions using AVEVA Dynamic Simulation.Hiring Process: Interested? Great Get started by submitting your cover letter and CV through our application portal. AVEVA is committed to recruiting and retaining people with disabilities. Please let us know in advance if you need reasonable support during your application process. AVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment.AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.
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