Manager of Technical Writing

hace 1 mes


España Glia A tiempo completo

Glia Launches First Responsible AI Platform Purpose Built for Financial InstitutionsOur award-winning technology powers conversations with customers for some of the world’s largest enterprises. We believe that combining the human touch with technology is the best way to create amazing customer experiences. When human abilities such as problem-solving, creative thinking and relationship building are enhanced with technology... magical moments happen.The RoleAs Manager of Technical Writing, you’ll lead our team and help them to describe the different Glia's components and how to integrate them with our client's enterprise core platform, increasing the quality of the product documentation to make the high-growth of Glia and its user base sustainable. Glia’s Technical Writing Manager is responsible for leading a Technical writers team located in Estonia.The location is Spain, remote.What you’ll do1. Team Leadership and DevelopmentFacilitating frequent and effective feedbackConducting regular 1:1 (one-on-one) meetings with each member of your teamAssisting with operational concerns & questions, and be the first point of contact for all things Glia for the members of your teamUnderstanding the long-term aspirations of each member of your team and helping them translate these into specific short- to mid-term goalsRecognizing growth & performance and making cases for promotionSupporting team members with finding learning materials (books, courses); encouraging special interest and study groups, book clubs etc; coordinating conference attendanceBeing responsible for effective team dynamics, including trust, accountability, cooperation, etc.Running activities for group support such as project celebration, retros, team lunches, vacation scheduling, team agreements and charters.2. Hiring and OnboardingRunning hiring cycles: defining job descriptions, conducting interviews; assessing final fit, and onboarding new members to the team.3. Writing, Information Architecture and Process ImprovementWork with internal teams to obtain an in-depth understanding of the product and the documentation requirementsProduce high-quality documentation that meets applicable standards and is appropriate for enterprise customers and partnersWrite easy-to-understand user interface text, online help and developer guidesCreate tutorials to help end-users use a variety of applicationsAnalyze existing and potential content, focusing on reuse and single-sourcing opportunitiesCreate and maintain the information architectureAssist in writing and reading of patentsRequirements5+ years of experience as a technical writer2+ years in leading technical writers teamOutstanding communication both verbally and in writingAbility to thrive in a self-motivated fast-paced, ambiguous, and rapidly changing environmentExperience with OpenAPI and REST API in generalDeep understanding of the software development life cycle and other engineering practicesInterest and ability to learn new technologies from an end-user perspective via hands-on experimentationGood research and analytical skills to be able to gather, understand, and interpret new technically complex informationFluency in US English, with special attention to writing skills and grammarBonusPrevious experience in software and/or product development (e.g. as a system analyst, software engineer or QA)Basic know-how on CSS and HTML, JSON, Markdown, Git, common Linux/macOS command-line toolAccess to all the latest tools and equipment you’ll needSports compensation, reimbursement for therapy, counseling sessionsTeam events: annual employee awards, internal hackathons, and a dozen cool events from cooking to the Glia olympic games :)Diversity: 25 countries represented*Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.The Glia Talent Acquisition team is using only glia.com mailboxes for coordinating interviews, providing updates and sending documents. Our hiring process involves an introduction, and practical and team interviews, followed by a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team via talent@glia.comLearn All About GliaFind out why we are one of the best places to workHave questions about applying and working at Glia?What is FlexWork? We are creating a team without boundariesJoin the Team. We've Been Waiting for You.We're Pre-IPO, well funded, and growing rapidly. We'd love to meet
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