German-Speaking Customer Advisor For Banking Sector In Athens, Greece

hace 2 semanas

España buscojobs España A tiempo completo

Als Kundenberater im Bereich Kundenservice stehst du an vorderster Front und hilfst unseren Bankkunden bei verschiedenen finanziellen Fragen. Deine Aufgaben umfassen die prompte Bearbeitung von Anliegen sowie die Pflege positiver Kundenbeziehungen durch freundliche und professionelle Kommunikation.Als Kundendienstspezialist in diesem Bankenprojekt gehören zu deinen täglichen Aufgaben:Bereitstellung höchster Unterstützung für unsere Bankkunden per Telefon und E-Mail zu einer Vielzahl von finanziellen ThemenBereitstellung genauer, gültiger und umfassender Informationen durch Einhaltung der richtigen VerfahrenÜbernahme von Kundenanfragen, um eine zeitnahe Lösung und Antwort zu gewährleistenPflege bedeutungsvoller Beziehungen durch Beantwortung von Kundenfragen in höflicher, freundlicher und professioneller WeiseÜbertreffen von Qualitätszielen im Kundenservice, Einhaltung von Vorschriften und Erreichen von ProduktivitätszielenGestaltung einer außergewöhnlichen Kundenerfahrung, die von Menschen geschätzt wird und auf die wir stolz sindVerantwortungsbewusste Umsetzung von Managementanweisungen und Bereitstellung konstruktiven Feedbacks nach BedarfWas erwartet dich dabei?Sehr wettbewerbsfähige Gehälter und StabilitätVollständig bezahltes TrainingDauerhafter VertragPrivate KrankenversicherungKontinuierliche Lern-/EntwicklungsmöglichkeitenWettbewerbsfähige KarrieremöglichkeitenEin sicheres, freundliches, vielfältiges, unterstützendes und technologisch fortschrittliches UnternehmenWellness-Programm (Fitnessraum in unseren Räumlichkeiten & Personal Trainer)Um in dieser Rolle erfolgreich zu sein, benötigst du:Muttersprachliches oder fortgeschrittenes Deutsch (C2)Fortgeschrittenes Englisch (mindestens B2, idealerweise C1) in Wort und SchriftStarke Kommunikationsfähigkeiten - mit ausgezeichneten Telefongesprächsfähigkeiten, aufmerksamem Zuhören und überlegenen SchreibfähigkeitenAnalytische und Problemlösungsfähigkeiten mit besonderem Augenmerk auf DetailsBereitschaft zum Lernen und Weiterentwickeln, Neugier und ProblemlösungsfähigkeitenMuss die EU-Bürgerschaft oder eine gültige Arbeitserlaubnis für Griechenland habenLokaler Kandidat oder Bereitschaft zur Umsiedlung in das historische Athen, GriechenlandÜber unseren Kunden:Unser Kunde ist ein globaler Marktführer in der Kundenbetreuungsbranche (CX). Mit 170.000 Mitarbeitern weltweit sind wir das Team hinter den besten Erfahrungen für über 750 der weltweit führenden und digitalen Marken.
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