Customer Service Representative Wholesale

hace 1 semana


España Skechers A tiempo completo

Customer Service Representative Wholesale - English and SpanishJOB SUMMARYResponsible for all matters about Wholesale Customers and admin from Portugal and Spain.ESSENTIAL DUTIES & RESPONSIBILITIESCUSTOMERS ACCOUNTS MAINTENANCEMonitor Order Flow: Oversee all orders moving through the Wholesale system.Guarantee the highest level of Customer Service to our wholesale customers.Offer an after sale service that adds value to the relationship with the customer.Management of calls, orders, reorders, store service support, labeling, logistics matters.EDI Integration.Reporting and sales analysis.Refunds and Exchanges: Perform any necessary refunds or exchanges in line with company policies and procedures.Email management.Research and resolve consumer concerns in a timely and professional manner, within company guidelines and policies.AUDIT (SOXX)Working in line with SOXX policies and procedures.OTHER DEPARTMENTSProviding support for the Customer Service Department when resources are low.GENERALCommunication with other departments.Ad-hoc duties and responsibilities as requested/assigned by the Customer Service Manager.ESSENTIAL SKILLS & EXPERIENCEGood presentation and numeracy skills.Proficient in Word, Excel, and Outlook.Good computer skills.Data entry accuracy (alpha and numeric).Ability to interpret documents such as customer orders, emails, safety rules, policies and procedures, and operating/maintenance instructions.Capacity to work under pressure with peaks of high volume consumer requests.Portuguese and Spanish bilingual, with intermediate English proficiency.About SkechersSkechers (NYSE: SKX), a global Fortune 500 brand, develops and markets a diverse range of lifestyle and performance footwear, apparel, and accessories. Developing comfort technologies is the foundation of all we do – delivering stylish, innovative, and quality products. Serving over 180 countries and territories, Skechers connects customers to products through department and specialty stores, e-commerce and digital stores, and through our more than 5,200 company-and third-party-owned retail locations. Headquartered in Southern California, with offices and distribution centers around the globe, Skechers has spent 30 years helping people of all ages look and feel good.Be You - Feel WelcomeSkechers recognizes the importance and power of diversity within our business. We ensure that our people processes are fair, transparent, and promote equality of opportunity for all employees and job applicants.Reasonable accommodations may be made to enable individuals with disabilities or health conditions, who are otherwise qualified for the job position, to perform the essential functions as detailed above.
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