Customer Care Professional
hace 4 días
We are looking for a dynamic and detail-oriented Supply Chain Agent who wants to build a solid career in a leading in vitro diagnostics company that has experienced strong and sustained growth over the past 15 years.As part of our Operations team, you will play a key role in ensuring efficient and customer-focused order management. You will be the connection between customers, logistics, and internal teams — supporting a smooth, compliant and high-quality supply process.What You’ll Be DoingManage the full order lifecycle: order entry, cleansing, status updates, shipment tracking, delivery confirmation, and returns.Collaborate with stakeholders to remove order blocks, process changes, and manage releases.Answer customer inquiries via email and phone, and resolve complaints quickly and effectively.Perform root cause analysis to understand and prevent recurring issues.Act as a liaison between customers and internal teams, translating customer needs into internal action.Keep stakeholders informed with clear updates and maintain high levels of customer satisfaction.Support internal customer reviews by updating presentations and tracking KPIs.Monitor feedback systems and contribute to continuous improvement initiatives.Proactively identify potential fulfillment obstacles and initiate corrective actions.Ensure strict adherence to quality, safety, and compliance standards.Report any incidents or non-conformities and take part in corrective actions where needed.What you need to be sucessful:High school degree required.Bachelor’s degree desirable, preferably in Supply Chain Management, Logistics, Business Administration, Engineering, or a related field.Fluent in English and Spanish (both written and spoken).Portuguese is a plus.Strong command of Microsoft Office, especially Excel.Experience with ERP systems (preferably SAP) and CRM tools.Knowledge of master data and table files is a plus.Industry & Functional ExperienceAt least 5 year of experience in Supply Chain, Logistics or a related function.Minimum 5 year of experience in Customer Service.Experience in the Medical industry is highly valued.Experience with logistics processes (OFP) is desirable.Some commercial or sales experience is highly recommended.Strong organizational and time management skills.Ability to manage multiple tasks or projects simultaneously.Excellent interpersonal and communication skills.High attention to detail and strong analytical thinking.Process-oriented and capable of project management.Self-driven, responsible and proactive.Comfortable working in a team-oriented environment.What’s in it for you?Flexible Compensation Plan in public transports, restaurants, kindergarden, medical insurance for family, etcFlexible working hours and hybrid work modelReferral program bonus – When you introduce us with people as talented as youBaby friendly companyExcellent, dynamic, and multicultural environment #J-18808-Ljbffr
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Customer Care Professional
hace 1 día
sant just desvern, España Sysmex España A tiempo completoWe are looking for a dynamic and detail-oriented Supply Chain Agent who wants to build a solid career in a leading in vitro diagnostics company that has experienced strong and sustained growth over the past 15 years. As part of our Operations team , you will play a key role in ensuring efficient and customer-focused order management . You will be the...
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Customer Care Specialist
hace 19 segundos
Sant Cugat, España Northdeco A tiempo completoUna excelente oportunidad como Customer Care Agent en una E-Commerce de muebles de diseño con un equipo joven, dinámico y multidisciplinar . Siga leyendo para descubrir lo que necesitará para tener éxito en este puesto, incluyendo habilidades, cualificaciones y experiencia.FUNCIONES CUSTOMER CARE: Resolver preguntas e inquietudes por teléfono, chat o...
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Customer Care Specialist
hace 1 semana
Sant Cugat, España Northdeco A tiempo completoUna excelente oportunidad como Customer Care Agent en una E-Commerce de muebles de diseño con un equipo joven, dinámico y multidisciplinar .FUNCIONES CUSTOMER CARE:Los candidatos deben tomarse el tiempo de leer atentamente todos los elementos de este anuncio de empleo. Por favor, envíen su solicitud sin demora.Resolver preguntas e inquietudes por...
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Customer Care Specialist
hace 6 días
Sant Cugat del Vallès, España Northdeco A tiempo completoUna excelente oportunidad como Customer Care Agent en una E-Commerce de muebles de diseño con un equipo joven, dinámico y multidisciplinar . FUNCIONES CUSTOMER CARE: Los candidatos deben tomarse el tiempo de leer atentamente todos los elementos de este anuncio de empleo. Por favor, envíen su solicitud sin demora. Resolver preguntas e inquietudes por...
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Customer Care Specialist
hace 2 semanas
Sant Cugat del Vallès, España Northdeco A tiempo completoUna excelente oportunidad como Customer Care Agent en una E-Commerce de muebles de diseño con un equipo joven, dinámico y multidisciplinar . Todos los candidatos deben asegurarse de leer atentamente la siguiente descripción del puesto y la información antes de enviar su solicitud. FUNCIONES CUSTOMER CARE: Resolver preguntas e inquietudes por teléfono,...
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Sant Cugat, España Talent Search People A tiempo completoA leading recruitment firm based in Spain is seeking a Customer Care Advisor fluent in Dutch and English. This role requires strong IT navigation skills, excellent communication, and a customer-oriented mindset. The ideal candidate will be able to multitask and adapt to new technologies while contributing to a positive work environment. If you possess the...
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Salesforce platform solution architect
hace 1 semana
Sant Just Desvern, España Laboratorio STADA, S.L. A tiempo completoABOUT USAtSTADAwe pursue the purpose of"Taking care of people's health as a trusted partner."All our decisions and actions are driven by our purpose, vision and values. With our wide range of products : Generics, Consumer Healthcare and Specialties, we offer patients, doctors and pharmacists a wide range of therapeutic options.Around 13,000 employees live...
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Salesforce platform solution architect
hace 1 semana
Sant Just Desvern, España Laboratorio STADA, S.L. A tiempo completoABOUT US AtSTADAwe pursue the purpose of\"Taking care of people's health as a trusted partner.\"All our decisions and actions are driven by our purpose, vision and values. With our wide range of products : Generics, Consumer Healthcare and Specialties, we offer patients, doctors and pharmacists a wide range of therapeutic options. Around 13,000 employees...
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Operations Coordinator
hace 1 semana
Sant Just Desvern, España beBeeOrderManagement A tiempo completoBack Office Operations Specialist We are seeking a highly organized and detail-oriented professional to join our operations department. As a key member of the team, you will be responsible for ensuring operational excellence across order management, customer data accuracy, and day-to-day coordination between customers and internal teams. B2B Order & Client...
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Sales Account
hace 1 semana
Sant Just Desvern, España Ernesto Ventós A tiempo completoWho we areVentós Groupis an international company specialized in the distribution and production of Essential Oils & Aroma Chemicals with the Head Quarters located in Barcelona, Spain. The group has 8 subsidiaries around the world.We believe our people are our most important asset, so we'll offer you a dynamic international working environment with constant...
