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Customer Success Manager, Italian Speaker
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Customer Success Manager, Italian Speaker We are looking for a motivated, hardworking, and hands‑on Customer Success Manager (CSM) to help our customers realize and improve the value of their MongoDB subscription and services. Individuals in this role have a passion for technology and thrive on daily interactions with customers. The Customer Success team at MongoDB establishes relationships and becomes a trusted advisor and “go‑to” person for customers. The role can be based hybrid out of our Dublin or Milan office. Responsibilities Work as a strategic advisor, providing guidance on MongoDB best practices and overall technology strategy; run enablement sessions and recommend product features to accelerate customer time to value and growth. Collect feedback and identify roadblocks from customers and inform internal teams, including Product, Professional Services, and Leadership. Act as the link between customers and product engineering to develop new innovative solutions and shape future roadmap. De‑escalate and resolve critical customer issues and complaints, finding the best solution for both customer and MongoDB. Build and execute account plans to mitigate risk and drive growth 3+ quarters out across your portfolio. Lead in‑person executive business reviews for strategic customers, interface with C‑suite executives to align business objectives and agree on success plan. Work on strategic internal projects to build the Customer Success program and drive best practices across the organization. Document all customer interactions in internal systems, including Gainsight and Salesforce.com. Provide feedback and guidance to leadership on key signals within MongoDB Atlas that indicate healthy or unhealthy customer accounts. Manage the relationship with Sales Leadership and Account Executives in your territory, including reporting on business performance and rolling out program updates. Forecast expected churn and growth to senior leadership. Help interview, onboard and ramp new team members. Act as a leader among peers, run enablement sessions, product certifications, and be vocal in team meetings. Qualifications 7+ years of experience in Customer Success, Account Management, Client Services, or similar customer‑centric role. A background and passion for advocating on behalf of customers, acting as an extension of the customer team within MongoDB. A mind for technology; aptitude and curiosity to learn about technical concepts such as databases, cloud, and infrastructure. High level of autonomy with full ownership of customer portfolio and capability to make key decisions to drive effective customer outcomes. An entrepreneurial mindset, building new processes or practices to best serve customer segment. Team player with passion for collaboration; work closely with Sales, Professional Services, Tech Services, and broader ecosystem. Prior exposure to database, cloud, and infrastructure technology is a plus. Fluency in Italian—both written and verbal. Based in Milan or Dublin. About MongoDB MongoDB is built for change, empowering our customers and people to innovate at the speed of the market. Our cloud‑native platform, MongoDB Atlas, is the only globally distributed, multi‑cloud database and is available across AWS, Google Cloud, and Microsoft Azure. With nearly 60,000 customers—including 75% of the Fortune 100—MongoDB is powering the next era of software. MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. MongoDB is an equal opportunities employer. #J-18808-Ljbffr
