COLT Global Support Coordinator
hace 3 semanas
CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.Job DescriptionAs a COLT Global Support Coordinator you will provide immediate global support for all questions and incidents related to all COLT Systems usage, for both internal and external users. There will be also support to CMA teams during the roll out & running of the CMA and CMA lite project and will assist service centres, carriers & other departments where CMA usage will impact, collaborating for the success of the project; will filter support requests and direct them to the appropriate systems or people as well as providing immediate first level support and training to resolve usage difficulties; to develop and create training materials to ensure a smooth transition to SAP Fiori and the COLT systems.Key AccountabilitiesTo be an integral part of the support team that provides wide global support for COLT and CMA systemsDeal with all support requests that are raised by Carriers, Service Centre Staff and Other Teams related to COLTEvaluate support requests and direct to the appropriate system or person for resolutionTo manage the multi-channel systems for carriers, service centres and other teams to raise problems: Teams, eMail, Phone, ServiceNowDevelop, create and deploy training materials to support the smooth adoption of CMA and CMA lite for new Carriers onboarding the programme.Obtain and provide data and insights to the implementation teams in support of the CMA roll out programmeMonitor systems usage for fluctuations and provide useful insights to help resolve issuesProactive communications to carriers or service centres when usage appears to be a problemProactive communications to COLT users when there are updates or changes to the systemsTo provide immediate, live, first level training or support for minor problem resolutionsTo track the issues raised and escalate when problems lingerTo communicate with the TS team and facilitate the resolution to CMA and COLT issuesTo support in systems testing when there are bug fixes or new functionality releasesTo support in providing extended hours global support when requiredExperienceSupply chain experienceSAP/FioriIT background will be a plusCustomer Service will be a plusSkills and KnowledgeAble to create multi modal training materialsAble to manage and maintain documentation to ensure global consistencyStrong interpersonal, presentational and networking skillsTeam player but able to work autonomouslyExperience with logistics and supply chain industriesExperience with working on multi stakeholder projectsExperience with working closely with CHEP ITLanguagesOne of these European languages will be must: Polish or German.Preferred EducationTechnical/Professional Qualification - Logistics ManagementPreferred Level of Work Experience1 - 3 yearsRemote TypeHybrid Remote
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