Technical Lead

Our organisation Atradius provides trade credit insurance, surety and collections services worldwide through a strategic presence in 50 countries. Atradius has access to credit information on 200 million companies worldwide. Its credit insurance, bonding and collections products help protect companies throughout the world from payment risks associated with selling products and services on trade credit. Atradius forms part of Grupo Catalana Occidente, one of the leading insurers in Spain and worldwide in credit insurance. Unit / Team The CTO function is part of Information Technology Services and provides infrastructure, security, technical services, service management and support services for the Atradius group and its customers. Within the CTO the Windows team is responsible for the delivery and management of the Windows estate and the underlying infrastructure components and products that underpin and support this estate. This role would suit a candidate used to leading highly technical teams in the windows infrastructure area or a Senior Engineer ready to expand and grow their leadership skills. Job description The Window Team Lead is responsible for Making sure coherent plans and roadmaps are in place for all technologies within scope and that we fully exploit the capabilities and functionalities of the technologies to gain maximum value. Lead the team including, work allocation, managing suppliers, setting the targets, lead the technical discussions and develop the technical and delivery capabilities of the team. Ensure all systems are fully covered for operational support meeting Incident and Change SLAs, logging and monitoring, backup and recovery, operational reporting, 24x7 on-call support, operational documentation and security compliance. We work within a formal ITIL framework, and the Team Lead is expected to fully manage and support this way of working. Provide and manage a technical delivery capability to support both IT and Business based projects using both internal and 3rd party resources. Manage 3rd party suppliers for day to day technical service provision across our on-premise, cloud and Saas based services. The Team Lead is expected to build strong relationships across the other technical departments and teams of both the CTO and CIO organisations. Technology Scope The key technology areas supported and managed by the role include as a minimum : Windows Server hardware and operating systems both on-premise and Cloud Windows directory services Citrix environments Virtualisation technologies (VMware) Backup, recovery and archiving technologies. Logging and monitoring Automation and Infrastructure as code Replication technologies both locally and across sites globally We work in a hybrid model and these technology areas will span both on-promise and cloud environments. Responsibilities Leading the Windows team Developing Technology roadmaps Managing the design, implementation, maintenance, upgrade, and patching across all technologies in scope Backup, data protection, archiving and disaster recovery support, with regular recovery testing to prove compliance Responding to Requests, Changes and Incidents logged in our service management system and resolving these within SLA Ensure all operational and supporting documentation in produced and regularly maintained Continuously identify opportunities for service improvements, automating wherever possible. Ensure all infrastructure remains fully supportable with appropriate plans and technologies in place to facilitate this. Prepare appropriate regular operational reports on the status and capacity of the infrastructure. Ensure all systems adhere to Atradius IT Security policies Work with the Project Management office to ensure accurate reporting and delivery timescales on infrastructure projects. Ensure that all audit and compliance requirements are fully met. Key Job requirements Degree level education or relevant work experience Experience of working in a global commercial enterprise level organisation Experience of working in a 24x7 operational environment Proven experience in managing or leading highly technical teams A high level of practical experience in managing the key technologies used in the Windows area. ITIL certification or relevant experience Excellent communication and negotiation skills and experience of conflict management and resolution Good spoken and written English Competencies Have vision and motivation to provide excellent customer service and relationships. Be challenged to work in a dynamic, international, and demanding environment. Be willing and able to learn skills and use new tools and methods. Demonstrate tactical and strategic thinking for improving IT services. Be capable of working both independently and in a team. Be eager, a hard worker, proud to deliver professional quality results Be creative yet responsible – a problem solver and enabler. Have the ability to meet deadlines under pressure. What do we offer? A dynamic, international and challenging work environment Training and support to reach your full potential including the opportunity for continuous professional development Attractive terms and conditions, including competitive salary, pension package and a range of flexible benefits and rewards Challenging tasks with individual development and training opportunities #J-18808-Ljbffr