Data Services Support Coordinator

Data Services Support Coordinator – AI Factory Barcelona Supercomputing Center (BSC‑CNS) is a leading supercomputing institution in Spain. It hosts MareNostrum, one of Europe’s most powerful supercomputers, and serves as a research centre for HPC, data science and AI. The Data Management team within the AI Institute is looking for a Services Support Coordinator to ensure that users of the BSC AIF Data Services can effectively use the platform, tools, and services while maintaining a high‑quality support experience. We welcome applicants from diverse backgrounds, particularly women and under‑represented groups, and commit to creating an equitable environment. Key Duties Provide expert-level guidance to users on accessing, using, and troubleshooting BSC AIF data services (platforms, repositories, data‑transfer tools, catalogues, infrastructure access, etc.). Diagnose user issues and, when necessary, elevate to specialists. Collect user and support staff feedback to identify gaps, usability issues, and improvement opportunities. Deliver training sessions, user documentation, FAQs, and onboarding materials. Coordinate consistent data service delivery by defining workflows, procedures, and response standards. Mentor support personnel on data services, GDPR, and legal compliance. Facilitate structured knowledge sharing through documentation, training, briefings, and internal wikis. Integrate lessons learned into service documentation and team procedures. Maintain and refine knowledge bases, standard operating procedures, and support documentation, while tracking KPIs and proposing process improvements. Collaborate with technical teams to communicate recurring issues, feature requests, or bottlenecks. Contribute to continuous improvement of user support, training, and communication strategies. Requirements Education: Bachelor’s degree in Data Science, Project Management, or a related field. Equivalent experience will be considered. Essential Knowledge and Professional Experience: 3‑5 years of professional experience providing user enablement in IT and data services. Knowledge of institutional data repositories, collaboration platforms, secure research environments, and related technologies. Understanding of technical mechanisms for data access, permissions, workflows, and interoperability. Experience coordinating data‑intensive projects. Additional Knowledge and Professional Experience: Familiarity with ticketing systems, knowledge bases, and service‑level processes. Experience coordinating small teams or cross‑functional support activities. Experience with documentation tools, wikis, project management tools, and user communication channels. Experience in a research or academic environment. Knowledge of FAIR data principles, research data management practices, or Open Science services. Good proficiency in English (written and spoken). Competences: Excellent communication and customer‑service abilities. Strong coordination, organizational, and interpersonal skills. Ability to translate technical and legal concepts into user‑friendly language. Team‑oriented approach with ability to work across technical and non‑technical groups. Conditions Location: BSC Operations Department. Contract: Full‑time (37.5 h/week) with flexible hours, extensive training plan, restaurant tickets, private health insurance, and relocation support. Duration: Open‑ended contract tied to project and budget timelines. Holidays: 22 days of holiday plus 6 personal days and observances on 24 Dec and 31 Dec. Salary: Competitive, commensurate with qualifications and experience, adjusted for Barcelona cost of living. Start date: as soon as possible. Application Procedure Submit application via the BSC website. Include a full CV in English with contact details. Provide a cover/motivation letter in English stating your specific area of interest. Include two references for further contact. Applications lacking any of these documents will not be considered. Selection Process The selection involves a competitive examination system with two phases: (1) Curriculum analysis evaluating experience, education, and training; and (2) interview assessing technical competencies, knowledge, skills, and personal competencies. A minimum score of 30 out of 60 is required to advance. The panel is composed of at least three members, ensuring minority representation. Equal Opportunity Statement BSC‑CNS is an equal‑opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic. In instances of equal merit, preference will be given to under‑represented groups. #J-18808-Ljbffr