Enterprise Customer Success Manager

OverviewPactum is seeking a results-driven Customer Success Manager in Spain to drive value realization and long-term success for our enterprise customers using Pactum’s agentic AI platform. You will guide customers through best-practice adoption, ensure measurable outcomes post-deployment, and serve as the trusted advisor maximizing impact across their organization. Partnering closely with Account Management, Data, Product, and Implementation teams, you’ll turn insights into actionable strategies, champion change enablement, and proactively optimize customer performance to ensure sustained growth and satisfaction.What you'll be doingValue Realization & AnalyticsAnalyze customer performance to uncover success drivers, challenges, and optimization opportunities that maximize value and results.Track engagement, conversion, and savings metrics; segment spend to identify high-impact categories and translate insights into clear, actionable plans.Partner with the Data team to surface insights by SKU, category, and region—informing a consultative, data-driven approach to customer success and growth.Adoption & Change EnablementDrive stakeholder engagement and adoption through customer training sessions (e.g., lunch & learns, office hours, 1:1 “train-the-trainer”).Identify adoption barriers and collaborate with Account Managers to design creative, results-oriented solutions.Customer Health & ReviewsCo-lead QBRs with Account Managers, owning the analysis and presentation of customer results.Monitor success KPIs to proactively identify trends and signal customer health in real time.Cross-Functional PartnershipCollaborate with Account Managers, Implementation, and Product/Data Science teams to align strategy, feedback, and execution.Oversee onboarding milestones and deliverables to ensure timely, high-quality results.Build strong relationships with operational stakeholders (procurement managers, platform users).Apply & Shape Pactum Best PracticesLeverage standardized templates and workflows to ensure consistency and excellence across engagements.Contribute to defining essential tools, data, and processes that enable success across the Account Management organization.You will be successful, if you have…5+ years of experience as a customer success manager, account manager, or in customer success, account management, or customer service roles in B2B SaaS environmentProven experience with ProcureTechExperience in managing customer success programs, customer retention, and upselling strategies.Ability to analyse customer data and usage trends to identify areas of improvement.Understanding of product management and its impact on customer experience.Strong interpersonal and communication skills, with the ability to build and maintain long-term relationships and work cross-functionally.Excellent problem-solving and critical-thinking abilities, with a customer-focused mindset and a proactive approach.Strong organisational and time management skills, with the ability to manage multiple accounts and priorities simultaneously.Familiarity with CRM tools, customer success platforms, and analytics software.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionOtherIndustriesSoftware DevelopmentReferrals increase your chances of interviewing at Pactum AI by 2xGet notified about new Customer Success Manager jobs in Barcelona, Catalonia, Spain.Entry level Customer Success Manager (€30-€60k salary + commission)CUSTOMER SUCCESS MANAGER - H/F- BARCELONESenior Enterprise Customer Success ManagerDigital Customer Success Manager Middle East & AfricaCustomer Success Specialist - Clinic AgendaCustomer Success Manager, SMB, UK Market (Strategic Customer Success Team)Customer Success Manager, Enterprise, Northern Europe Markets (Strategic Customer Success Team)Customer Success Representative - Middle EastCustomer Success Manager Intern - Stage - [F/M/X]Greater Barcelona Metropolitan Area 1 month agoCustomer Success Specialist - Service Delivery ManagerCustomer Success Manager/Account ManagerWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr