Associate Solution Engineer

hace 1 semana

España Appian Corporation A tiempo completo

Here at Appian, our core values of Respect, Work to Impact, Ambition, and Constructive Dissent & Resolution define who we are. These values guide our actions and shape our culture every day. When you join Appian, you'll be part of a passionate team that's dedicated to accomplishing hard things.Associate Solution EngineerWhy choose this role?Here at Appian, we're passionate about technology. Joining the Appian CIO team will provide you with the opportunity to learn in an environment that values cross-functional collaboration and is committed to personal and professional growth. We want to revolutionize the way people work, and in doing so, we develop the Appian platform to be simple so our customers can thrive.Our Solution Engineering team is looking for an Associate Solution Engineer, a technical "Jack/Jill of All Trades" that loves figuring out "how things work." As an Associate Solution Engineer, you'll be a resident expert on the inner workings of the Appian platform and gain full-stack experience that will translate into any technical career. If you're someone qualified to be a software developer, but that role isn't for you - then this role could be You'll touch every layer of the Appian platform; from data analysis to creative problem solving and you'll tackle the most challenging technical problems while mitigating all of our customers' concerns.What does a typical day look like?Troubleshoot incidents with customers over a virtual meeting (screen-share)Meet with internal teams to investigate issues and brainstorm troubleshooting solutionsCollaborate with Appian source-code developers to resolve platform issuesSubmit feature enhancements on behalf of Appian customersConfigure supported custom configurations in Appian CloudWrite Root Cause analysis reports for high priority incidents that have been resolvedWhat will you need to be successful in this role?At Appian we are looking for technical, curious and autonomous individuals with strong communication skills that are able to convey technical insights/findings/solutions to audiences from different technical backgrounds.In this role you will need:To find creative solutions to some of our customer's most complex technical concernsTo provide exceptional, world-class support (verbal/written) to our customers and our highest stakeholders around the globeTo tackle technical challenges and communicate your work across a variety of departmentsTo have a strong interest in software development (minus the coding 8 hours a day part)To desire to work closely with our customers to help lead continual improvement in the availability, performance, functionality and security of our platformThe technical requirements:Have an interest in data analyticsHave an interest or experience in devOps/programming/scripting (e.g. Java, Perl, Ruby, C#, PHP)Have an interest in or experience with RDBMS platforms (e.g. MySql, Oracle, SQL Server)Have an interest in or experience with systems administration (e.g. Linux, Windows)Please note, some work outside of normal Monday through Friday business hours will be required. We will of course discuss this throughout the interview process and provide more clarity.Basic Qualifications:Bachelor's degree in any IT focused degree where you have learnt technical and coding focused skills. A degree (e.g Maths) could also be considered if you have studied coding languages during your course.What do we do at Appian?Appian helps organisations build apps and workflows rapidly, with a low-code automation platform. Combining people, technologies, and data in a single workflow, Appian can help companies maximise their resources and improve business results.We have 2 offices currently hiring:LondonSeville (must be able to speak fluent Spanish and English)Please apply to the role with the specific location you are interested in.We encourage our employees to be in the office as much as possible and maintain a flexible hybrid approach.Why choose Appian?Top-Ranked Product: Appian is the only recognised global leader across multiple enterprise technology markets, including low-code application development, digital process automation (DPA), intelligent business process management systems (iBPMS), and dynamic case management (DCM).Unrivaled Career Progression: As we're smaller, more agile and growing there is ample scope for your own personal development.A person, not a number: At Appian EMEA our teams are constantly evolving and growing. We want to hear everyone's voices and opinions.Some of the tools and resources we will equip you with include:Training: 2-4 week infrastructure training that covers how to install, hotfix, upgrade, and integrate Appian.Growth: Growth opportunities available through promotion and participation in different programs.Product: Our Appian product is driving digital transformation.Culture: You will directly contribute to our double-digit year over year growth backed by a world-class collaborative sales organization.Diversity and Inclusion: We'll immerse you into our community rooted in respect starting on day one.Learning and Development: Appian offers a wide variety of growth and development opportunities.About Appian:Before Appian was a company, it was an idea. Today, we help businesses build apps and workflows rapidly, with a low-code automation platform.Join us.Appian Corporation is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.
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