Customer Service Representative
hace 2 semanas
Job Title: Customer Service Representative (Back Office)
Location: Viladecans
Employment Type: Full-time
Are you detail-oriented, organized, and ready to join a dynamic international team in a supportive back-office role? We're looking for a Customer Service Representative to provide critical behind-the-scenes support to our operations. This position is ideal for someone with a proactive attitude, strong multitasking abilities, and who thrives in a fast-paced, collaborative environment.
About us
Solenis is a leading global producer of specialty chemicals focused on delivering sustainable solutions for water-intensive industries, including consumer, industrial, institutional, food and beverage, and pool and spa water markets.
Owned by Platinum Equity, the company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, and cleaners and disinfectants, as well as state-of-the-art monitoring and control systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments.
Headquartered in Wilmington, Delaware, the company has 69 manufacturing facilities strategically located around the globe and employs a team of over 16,100 professionals in 130 countries across six continents. Solenis is a 2023 US Best Managed Company, recognized three years in a row. For more information about Solenis, please visit www.solenis.com.
Key Responsibilities:
Process incoming customer requests and orders with accuracy and efficiency
Verify orders against customer and purchase order agreements
Coordinate with warehouses, plants, and forwarders to manage shipment preparations
Ensure timely, accurate invoicing for each order
Address and resolve customer complaints, manage return shipments, and improve customer satisfaction
Provide support to our sales representatives to enhance customer service
Maintain, update, and organize customer files, records, and relevant internal documentation
What We’re Looking For:
Intermediate proficiency in English
Strong multitasking and time management skills to handle multiple tasks efficiently
A customer-focused mindset with attention to detail and accuracy
Ability to work efficiently in a back-office environment
What We Offer:
A unique opportunity to learn, grow, and advance within the company
Experience working with a diverse, international team
Supportive team environment and potential for long-term career development
If you're ready to start a rewarding back-office career with growth opportunities in a global setting, apply today
We understand that candidates will not meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you.
At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation, comprehensive benefits and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, consider joining our team.
Solenis is proud to be an Equal Opportunity Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, colour, religion, sex, sexual orientation, gender identity, national origin and will not be discriminated against on the basis of disability.
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