Performance Optimisation Manager

hace 7 días


España Dentsu A tiempo completo

The Performance Optimisation Manager will be responsible for leading efforts to design and optimize integrated workflows, review and enhance operational processes, and oversee continuous improvement initiatives. This role involves working closely with cross-functional teams to ensure that every aspect of the customer journey is efficient, effective, and aligned with our business objectives. The ideal candidate will have a deep understanding of process optimization, customer experience, and performance management, with a passion for driving excellence and innovation.About the CompanyWe are a fast-growing subscription-based start-up with a vision to achieve rapid global scale and digital maturity. We are dedicated to delivering innovative solutions that drive customer engagement and operational excellence.About the RoleThe Performance Optimisation Manager will be responsible for leading efforts to design and optimize integrated workflows, review and enhance operational processes, and oversee continuous improvement initiatives. This position reports into our Managed Service Director.Key Responsibilities:Integrated Workflow Design:Develop, implement, and optimize integrated workflows across various functions, ensuring seamless operations and alignment with strategic goals.Collaborate with cross-functional teams to design workflows that enhance operational efficiency and improve the customer experience.Use data-driven analysis and process mapping to identify bottlenecks, redundancies, and areas for improvement in existing workflows.Operational Process Review:Conduct comprehensive reviews of existing operational processes to ensure they are efficient, scalable, and aligned with business objectives.Identify and eliminate inefficiencies, gaps, and inconsistencies in processes, leveraging automation and best practices where appropriate.Develop and maintain documentation of operational processes, workflows, and standard operating procedures (SOPs).Customer Journey Analysis:Map and analyze end-to-end customer journeys to identify pain points and opportunities for improvement.Work closely with customer-facing teams to understand customer needs and use this insight to inform process improvements.Implement strategies to improve KPIs related to customer satisfaction, retention, and engagement.Continuous Improvement Oversight:Develop and lead a continuous improvement program focused on enhancing processes and customer journeys.Establish performance metrics and benchmarks to measure the effectiveness of improvement initiatives.Performance Tracking and Reporting:Monitor and analyze performance data, including operational KPIs and customer satisfaction scores.Develop and deliver regular reports and presentations to senior management on performance optimization efforts.Stakeholder Engagement and Collaboration:Act as a liaison between different departments, fostering collaboration on performance optimization goals.Facilitate workshops and training sessions to engage stakeholders in process improvement efforts.Change Management and Implementation:Lead change management efforts related to process improvements, ensuring effective implementation and support for impacted teams.Innovation and Best Practices:Stay abreast of industry trends and best practices in performance optimization and customer experience.Identify and introduce innovative tools and methodologies to drive process improvement.Qualifications:Education: Bachelor’s degree in Business Administration, Operations Management, Industrial Engineering, or a related field. Advanced degrees or certifications in process improvement are a plus.Experience: Minimum of 5-7 years in process optimization, performance management, or operations in a digital or subscription-based environment.Process Improvement Expertise: Strong knowledge of process improvement methodologies (e.g., Lean, Six Sigma, Agile).Analytical Skills: Excellent analytical skills with the ability to interpret data and make data-driven decisions.Project Management Skills: Proficiency in project management tools and methodologies.Communication Skills: Strong written and verbal communication skills.Problem-Solving Skills: Proven ability to identify and resolve complex problems.Adaptability: Ability to work in a fast-paced, dynamic environment.Why Join Us:Be a key player in driving operational excellence and customer success.Work in a dynamic, innovative environment with opportunities for professional growth.Competitive salary and benefits package, including performance-based incentives.Location:BarcelonaBrand:MerkleTime Type:Full timeContract Type:Permanent
#J-18808-Ljbffr


  • ASO Manager

    hace 6 días


    España Storio group A tiempo completo

    About the role: We are seeking a passionate and experienced ASO Manager to help us improve our mobile app’s ranking and conversion rates. You’ll be part of the Organic Search team and you’ll own the ASO channel. You’ll design the channel’s roadmap and collaborate with cross-function stakeholders to ensure that the app store presence is...


  • España Timup Select Wisely A tiempo completo

    Player digital consolidado y estable ubicado en Barcelona busca un Digital Performance Manager para implementar, rastrear y optimizar nuestras campañas de marketing digital en todos los canales digitales. El candidato ideal es un profesional de medios digitales y marketing online experto en el uso de herramientas de análisis para ayudar a establecer KPI,...


  • España WebBeds A tiempo completo

    Lead hotel optimization in Benelux – join us as a Product Manager…Job Title: Product Manager BeneluxDepartment: ContractingLocation (primary): Preferable London office, Palma, remote Europe.In this role you will…The Product Manager plays a major role in complementing the Contracting team in the relationship management with hotel partners, through...


  • España Zeronorth A tiempo completo

    At ZeroNorth, we are at the forefront of transforming the shipping industry through digital innovation. Our solutions go beyond optimizing business operations; they are designed to lead the industry in sustainability by significantly reducing CO2 emissions. Our core mission of making global trade greener drives everything we do. Your contributions will play...


  • España Leroy Merlin España A tiempo completo

    **Centro de Servicios a Tienda y Desarrollo de Negocio**, nuestras oficinas centrales: Donde cuidar y acompañar a todos los colaboradores es el día a día. La mejor manera de cuidar de las personas es haciéndolas protagonistas. Por eso, queremos que participes en la atracción de talento, formación, desarrollo, comunicación o gestión de personas....

  • ASO Manager

    hace 5 días


    España Storio group A tiempo completo

    About the role:We are seeking a passionate and experienced ASO Manager to help us improve our mobile app’s ranking and conversion rates.You’ll be part of the Organic Search team and you’ll own the ASO channel. You’ll design the channel’s roadmap and collaborate with cross-function stakeholders to ensure that the app store presence is optimised...


  • España AUTO1 Group A tiempo completo

    Company DescriptionOur pioneering team of marketing experts uses data-driven insights to run efficient performance marketing and improve the customer journey. We operate all acquisition marketing and conversion optimisation activities fully in-house, giving you the best environment for a steep learning curve.Join our Performance Marketing Team as a...


  • España AUTO1 Group A tiempo completo

    Company Description Our pioneering team of marketing experts uses data-driven insights to run efficient performance marketing and improve the customer journey. We operate all acquisition marketing and conversion optimisation activities fully in-house, giving you the best environment for a steep learning curve. Join our Performance Marketing Team as a...


  • España Michael Page ES A tiempo completo

    Nature and scope of the responsibilities exercisedFor a factory, and for a team of less than 6 buyers, the commodity purchasing manager is in charge of achieving performance objectives within its scope.He/she organizes and coordinates purchasing activities (commodities and projects) by hierarchically managing buyers, contributes to the definition and...


  • España Michael Page A tiempo completo

    Our client is a leading player in the industrial manufacturing industry with a focus on innovation and sustainability. They are committed to high quality production.Nature and Scope of ResponsibilitiesFor a factory, and for a team of less than 6 buyers, the commodity purchasing manager is in charge of achieving performance objectives within its scope. He/she...

  • Performance Analyst

    hace 7 días


    España Cognizant A tiempo completo

    Performance Analyst SPAIN Our Company Cognizant is one of the world’s leading professional services companies, transforming clients’ business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S.,...


  • España Harrison Scott Associates A tiempo completo

    Our client is looking for a Project Manager to work closely with the Account Manager and be the first point of contact for the Client’s Marketing teams in the coordination of packaging/e-commerce development projects.The Project Manager will need to be an expert on the graphic chain and in the execution of packaging in compliance with the applicable...


  • España AVL Iberica A tiempo completo

    AVL is searching for candidates to work within the facilities of a major customer in Valladolid integrating the customer performance team we have on-site. This position compiles the Global Powertrain Performance Leader and the Powertrain Performance Leader specific: DRIVEABILITY | FUEL EFFICIENCY & POLLUTANT EMISSIONS | NVH. YOUR RESPONSIBILITIES: The...


  • España PRIMARK A tiempo completo

    PRIMARK BMS Energy Manager Gran Via, MadridRole: BMS/Energy Manager EUDepartment: SDFMPurpose of role: To drive BMS optimisation and energy efficiency across our growing European portfolio.Reports to: Energy ManagerLocation: Spain – with travel required across all European marketsJob Purpose/Scope: Working as part of the Primark global utilities team, the...


  • España Vald Performance Pty A tiempo completo

    Are you a health professional thinking about a career change? Are you passionate about how technology can help progress your profession? If you have an allied health background or previous experience as a Physical Therapist, a role as a Business Development Manager at VALD could be the change you need! About VALD VALD is the world leader in technology for...


  • España Hewlett Packard A tiempo completo

    Description The Digital GTM Performance Center of Excellence (COE) works together with teams from multiple functions across the globe, focusing on improving onsite page performance for all Direct to Consumer eCommerce stores. This initiative is crucial for delivering superior customer experiences and driving improved business results. To elevate and...


  • España Innovative Trials A tiempo completo

    Start Date: Mid November FTE : 0.2 Location: Spain Job Purpose The Clinical Enrolment Manager (CEM) will perform site optimisation services in order to boost patient recruitment for clients’ clinical trials. The site optimisation services include, but are not limited to: Site Optimisation Calls - the telephone-based coaching of study sites by motivating...


  • España Innovative Trials A tiempo completo

    Start Date: Mid November FTE: 0.2 Location: Spain Job Purpose The Clinical Enrolment Manager (CEM) will perform site optimisation services in order to boost patient recruitment for clients’ clinical trials. The site optimisation services include, but are not limited to: Site Optimisation Calls - the telephone-based coaching of study sites by motivating...


  • España Orca AS A tiempo completo

    Senior Performance Marketing & Analytics ManagerIn briefOrca is looking for a talented Marketer who can help us build and scale the future of boating. If you enjoy boating, are a ruthless executor, and can scale consumer businesses to millions, consider reaching out.What to expectOrca is building a modern navigation system for sailors and cruisers. We are...

  • Account Manager

    hace 7 días


    España Harrison Scott Associates A tiempo completo

    Our client is a global print and packaging group that combines deep expertise in design, graphic services, production, technology, and process optimisation with unmatched marketplace understanding, dynamic ideas, and client first customer service. They are looking for an upbeat individual with a results-oriented spirit and proven track record of successful...