customer response agent
hace 1 semana
OverviewHola Consultores, S.L somos una empresa especializada en la provisión de Servicios TIC e Ingeniería para la gestión empresarial.Si le interesa solicitar este empleo, por favor, asegúrese de cumplir los siguientes requisitos que se enumeran a continuación.Trabajamos diseñando soluciones a medida de las necesidades de nuestros clientes.Somos una empresa 2.0 innovadora donde las personas son muy importantes para nosotros.La ética, transparencia, imparcialidad e independencia forman parte de nuestra filosofía.Only residents in (BARCELONA, Spain) We are excited to announce an opening for the position of Customer Response Agent., (not Call Center Agent) in a Company Airline.We are looking for the following profiles SPANISH / ENGLISH ITALIAN SPANISH / ENGLISH FRENCH Responsibilities Provide timely and proactive information in case of any disruption during daily operations. Offer solutions and assistance to customers affected by external factors such as weather conditions, volcanic eruptions, bird strikes, strikes, and other operational challenges. Proactively offer airport alternatives for potential overbooking situations and assist with hotel bookings, new flight tickets, meals, ground transport, and other customer needs. Make courtesy calls to customers with special needs and monitor sensitive cases. Maintain a high level of professionalism and empathy while addressing customer concerns and needs. Collaborate closely with other departments, including Operations, Customer Service, and Ground Services, to ensure a smooth customer experience and quick issue resolution. Act as a liaison between customers and relevant internal teams to facilitate seamless communication and problem-solving. Use the company's CRM system to document interactions, update customer profiles, and track issue resolution. Perform cost control for all actions taken. Handle administrative tasks such as: Proactive management of booking issues. Creating and sending passenger certificates or communications after operational disruptions or delays. Supporting the finance department with fraud and chargeback management. Qualifications Previous experience in a customer service role, preferably in the aviation industry. Excellent communication skills, both verbal and written, with a strong command of the English language. Proficiency in Italian or French is required. Ability to stay calm and composed in high-pressure situations and effectively manage customer expectations. Quick learning ability with a strong focus on customer satisfaction. Strong problem-solving and decision-making abilities. Proficiency in using customer service software, CRM systems, and other relevant tools. Flexibility to work in shifts, including nights, weekends, and holidays. A passion for delivering exceptional customer service and going above and beyond to meet customer needs. Salary and Benefits El salario son 22.000€ brutos al año (Dependiendo de los idiomas hablados), por 40 horas semanales, incluyendo la turnicidad, la nocturnidad y el trabajo en fines de semana/festivos en el salario. How to Apply Únete a nuestro equipo En Hola Consultores apostamos por ti #J-18808-Ljbffr
-
customer response agent
hace 4 días
Ceuta, España HOLA CONSULTORES SL A tiempo completoHola Consultores, S.L somos una empresa especializada en la provisión de Servicios TIC e Ingeniería para la gestión empresarial. Trabajamos diseñando soluciones a medida de las necesidades de nuestros clientes. Somos una empresa 2.0 innovadora donde las personas son muy importantes para nosotros. La ética, transparencia, imparcialidad e independencia...
-
customer response agent
hace 2 semanas
Ceuta, España HOLA CONSULTORES SL A tiempo completoOverview Hola Consultores, S.L somos una empresa especializada en la provisión de Servicios TIC e Ingeniería para la gestión empresarial.Si le interesa solicitar este empleo, por favor, asegúrese de cumplir los siguientes requisitos que se enumeran a continuación.Trabajamos diseñando soluciones a medida de las necesidades de nuestros clientes.Somos una...
-
Customer Specialist
hace 4 días
Ceuta, España HOLA CONSULTORES SL A tiempo completoHola Consultores, S.L somos una empresa especializada en la provisión de Servicios TIC e Ingeniería para la gestión empresarial. Somos una empresa 2.0 innovadora donde las personas son muy importantes para nosotros. We are excited to announce an opening for the position of Customer Response Agent.¡, (not Call Center Agent) in a Company Airline. SPANISH /...
-
Spanish Premier Customer Loyalty Account Manager
hace 5 días
Ceuta, España Evoke A tiempo completoThe Premier Customer Loyalty Team is a customer-focused, high-performing group that sets the standard for engagement, compliance, and adaptability. We build strong, lasting relationships by deeply understanding customer needs and delivering tailored, meaningful experiences at every touchpoint. Usted podría ser el solicitante perfecto para este trabajo. Lea...
-
Customer Service Agent
hace 2 semanas
Ceuta, España Rank International A tiempo completo**Company Description** Rank International (Part of Rank Group) is a leading online gaming operator in the Spanish markets with an expanding online and offline portfolio focused on bingo, casino and sports betting with 4 leading brands: YoCasino, YoBingo, YoSports and Enracha. Our goal is to provide entertainment to our customers with our websites and apps...
-
Customer Service Supervisor
hace 2 semanas
Ceuta, España Farmasi A tiempo completoFarmasi is a family owned beauty, skincare and wellness company based in Turkey with operations in the U.S. Our North American HQ is located in Doral, Florida. We are one of the fastest growing beauty brands in the network marketing industry, helping people live their most beautiful lives through high‑quality, affordable products. We pride ourselves on...
-
Customer Support Agent
hace 1 semana
Ceuta, España Soft2Bet A tiempo completoThis is an on‑site position from Ceuta, Spain. Main Responsibilities: Communication with customers through online chats and e‑mails Maintain prompt and empathetic attitude towards customers Acknowledge and resolve customer complaints Know our products inside and out to answer questions Ensure customer satisfaction and provide professional support...
-
Customer Service Supervisor
hace 1 semana
Ceuta, España Farmasi A tiempo completoFarmasi is a family owned beauty, skincare and wellness company based in Turkey with operations in the U.S. Our North American HQ is located in Doral, Florida. We are one of the fastest growing beauty brands in the network marketing industry, helping people live their most beautiful lives through high‑quality, affordable products. We pride ourselves on...
-
Customer Service Supervisor
hace 7 días
ceuta, España Farmasi A tiempo completoFarmasi is a family owned beauty, skincare and wellness company based in Turkey with operations in the U.S. Our North American HQ is located in Doral, Florida. We are one of the fastest growing beauty brands in the network marketing industry, helping people live their most beautiful lives through high‑quality, affordable products. We pride ourselves on...
-
Agente inmobiliario
hace 2 semanas
Ceuta, España Vivantia Homes A tiempo completoCompany: Vivantia HomesLocation: MadridAbout Vivantia Homes: Vivantia Homes is a premier real estate agency committed to delivering exceptional service and unparalleled expertise to our clients. With a strong focus on integrity and innovation, we are dedicated to helping individuals and families find their dream homes or secure lucrative real estate...
