Operations Response Data Analyst

Overview dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets. By joining us you will be part of an amazing global team that makes it all happen, in a flexible, remote-first dynamic culture with travel, health and learning benefits, among others. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team. Opportunity As our Payins Operations Data Analyst you will be responsible for analyzing the incidents reported to the Operations payins team, through Jira and other tools, developing detailed reports to provide visibility into operational performance at various levels, and generating insights on the data collected to identify systemic solutions that will reduce the number of incidents. This role is critical in ensuring smooth running of the Jira tool across multiple countries, ensuring compliance with internal SLAs. What will I be doing? Manage and oversee all issues and requests reported by the to the Operations payins team Monitor and ensure compliance with internal SLAs, driving accountability across the teams. Analyze reported issues to identify potential cross-country or partner impacts and work with relevant teams outside Ops to create preventive action plans. Collaborate closely with country-specific and regional Operations Teams to ensure swift issue resolution. Develop and maintain comprehensive reporting structures to provide operational visibility to management, including metrics by country, region, merchant, payment method, and more. Act as the Operations and other dLocal team's liaison to ensure alignment and clear communication. What skills do I need? Experience working with global teams across various countries and managing time-sensitive tasks. Experience in managing and driving operational processes, especially in a high-volume, fast-paced environment. Ability to coordinate and prioritize multiple tasks, keeping teams on track with deadlines and SLAs. Proven experience implementing process automation solutions and leveraging AI tools to optimize operations and increase efficiency Excellent analytical skills with the ability to spot trends, patterns, and root causes of recurring issues across countries or partners. Experience developing and implementing preventive measures and improvements in operational workflows. Advanced Microsoft Excel skills, including data analysis, pivot tables, and reporting. Experience working with Jira. Fluent Level of English and Spanish. What do we offer? Besides the tailored benefits we have for each country, dLocal will help you thrive and go that extra mile by offering you: Remote work: work from anywhere or one of our offices around the globe* Flexibility: we have flexible schedules and we are driven by performance. Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity. Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded. Learning & development: get access to a Premium Coursera subscription. Language classes: we provide free English, Spanish, or Portuguese classes. Social budget: you\'ll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back For people based in Montevideo (Uruguay) applying to non-IT roles, 55% monthly attendance to the office is required What happens after you apply? Our Talent Acquisition team is invested in creating the best candidate experience possible, so don’t worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process Also, you can check out our page, LinkedIn, Instagram, and YouTube for more about dLocal #J-18808-Ljbffr