Outsourcing Delivery Specialist
hace 7 días
Who we areAlan envisions a world where anyone holds the power to actively influence their physical and mental health. We strive every day for a healthier humanity, starting with healthier people and healthier businesses.Alan simplifies access to care, and empowers everyone to be healthier, physically and mentally, thanks to preventive care, health and insurance all in one experience. From prevention to extra-fast reimbursement of health care, and overcome together, as easily as possible, health related issues. We go the extra-mile for our members, becoming a resource for them, and obsessively creating solutions to help them in their day-to-day obstacles with a caring, tailored, personalized approach. They are never alone with Alan.We partner with 25,000 companies, with 500K members, and cumulate €350m+ and growing ARR. We operate in France , Spain and Belgium . The team is 580+ people, all over Europe. How we do it ?People joining Alan are always surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work, such as:- Members first. We put our members first, our team second, our shareholders third.- Radical Transparency. We make all choices in writing and adopt a direct and honest style of communication.- Personal & Team Growth. We are self-improving whilst helping others grow. We’re no ego-doers and we all edit the company.- Distributed Ownership. We trust our colleagues to make the right choices. We are not afraid to fail fast individually to learn collectively in the long run.- Fearless ambition. We shoot for the moon and work backwards. We focus on solving complex problems with simple principles far from ready made ideas. We embrace AI to increase our productivity and be at the forefront of technological changes. The Challenge We're looking for an Outsourcing Delivery Specialist to join our Care Community.In this role, you'll be responsible for ensuring that performance of our care external teams meets Alan's high standards. You'll work closely with our Care Ops team and other Outsourcing Delivery Specialists to manage partnerships and optimize our outsourced activities, which currently handle a significant share of our customer interactions.Some of the missions include:- Monitoring and improving the performance of outsourced teams- Collaborating with Care Ops to manage partnerships effectively- Implementing and refining processes to maintain quality standards at scale- Analyzing data to drive continuous improvement in outsourced operations- Contributing to the scaling of our Care Community while maintaining excellent user experience Join The Care team ️You will excel as a Outsourcing Delivery Specialist if you:- Possess strong written and verbal communication skills in English & French.- Have excellent project management and leadership skills to coordinate multiple stakeholders.- Are passionate about process optimization and can implement solutions in a quick and iterative way.- Have an organized and structured mindset.- Externally, showcase strong negotiation skills, and an ability to engage in difficult/constructive conversations in a transparent way, finding the good balance between benevolence and firmness.- Can work independently in a fast-paced environment.- Demonstrate excellent growth potential.- Showcase interest in no-code, AI, and tooling.Whether you're a recent engineer / business graduate with a passion for Care, with 1 - 3 years of experience and a knack for managing external parties, we want to hear from you.Our ideal candidate thrives in a startup or tech company environment and is excited about the opportunity to make a significant impact in a growing company.We value diversity and encourage individuals from varied experiences and backgrounds to apply. Join our Care team and contribute to our mission of delivering an exceptional user experience. Perks & BenefitsAt Alan, we believe that being in good health is a basic need, and it starts with our employees. This is why Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers.Therefore, we offer:- Fair rewards. Generous equity packages complement your base salary, for permanent contracts only.- Flexible Office. Amazing office space at our HQ, sponsored co-working hubs or a full-remote experience with home office equipment sponsorship, we want you to live where you’re the happiest.- All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones.- Flexible vacation policy and flexible working hours. Organize yourtime as you wish.- Delightful healthcare insurance. Extremely comprehensive health insurance - 100% of the contribution covered by Alan for you and your family, for permanent contracts only.- Transport. Country-specific commuter benefits.- Learning & Training opportunities. A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises.- Parental leave. Extended parental leave for all new parents, for permanent contracts only.Important note: we hire people not roles.After reading this job description, if you feel like you don’t have all the necessary prerequisites but that it matches where you are now or what you'd like to grow into in your next position, we encourage you to applyNot everybody will enter our recruitment process, but all, no matter how underrepresented, should feel free to apply as it can only bring learnings or success. Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor page for more info.
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