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You love pets and want to share your knowledge with other people?You are interested in being part of a multicultural team in a company which works alongside well-known brands?You want to relocate to the beautiful capital of Portugal – Lisbon?Then this could be the perfect opportunity for you to have your experience of a lifetimeYour responsibilities and impact as Retail Customer Service Agent will be:Answering questions from customers regarding the products, orders, payment methods or accounts while always remaining calm and politeHandling complaints in an empathetic way to solve the customers' problemsPreparing, maintaining and reviewing purchasing filesWorking on continuous improvement for client satisfactionSkills, qualifications and interests you need to succeed in this role:You are a native French speaker with good English skills (this is a must)Experience in this industry is a plus but not requiredYou are excited to face a new challenge such as leaving your home country and settling down somewhere newYou love travelling, meeting people from different countries and getting to know their cultureYou want to work in a great team with people from all over EuropeYou are motivated, reliable and adaptable to various situationsYour communication skills are flawlessYou are willing to learn, develop and acquire new skillsYou are dynamic and self-motivated?What’s in it for you?6-month temporary contractWorking hours: Monday to Friday, rotating shifts 8am to 5:30pmA package in line with the market: 890€ gross / month x 14 months + 100€ / month language bonus + up to 60€ / month performance bonus + meal vouchers of 7.23€ / workday + reimbursement of some transportation cost + Private Health Insurance and dental plan (after six months)If you live outside Portugal: reimbursement (up to 400€) of initial flight ticket after 4 months within the company + 4 months of accommodation in shared flat provided by the company (rental fee to pay)Opportunity to be part of a challenging and fast-paced environmentPossibility to collaborate with some of the biggest brands in the industryA multicultural and international environmentFully paid training, professional development and career evolution
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