IT Support Technician
hace 10 horas
Overview Are you interested in joining a dynamic and international team of professionals to transform education? IE University’s IT team is looking for an IT Support Technician to join its team. The Information Technology team is seeking an IT Support Technician to deliver prompt, high-quality technical assistance to students, faculty, and staff. The role combines onsite classroom/audiovisual support with remote service via our ticketing and collaboration tools. The technician will troubleshoot hardware, software, network, and AV issues; prepare devices; support hybrid teaching spaces; and contribute to documentation and continuous improvement.We are looking for a person to join a full-time position in Madrid - IE Tower.To thrive in this role, you should possess the following qualifications.Note: IE University actively promotes equal opportunities in recruitment processes and access to employment, ensuring the absence of bias throughout the selection process.Responsibilities Service & Customer Support: Provide first- and second-line support via ITSM (ServiceNow) and onsite visits; triage, diagnose, and resolve incidents; communicate clearly with non-technical users; ensure high customer satisfaction; support onboarding/offboarding (accounts, devices, permissions, access).Classroom & Audiovisual (AV): Prepare and support hybrid classrooms and events (Teams Rooms/Zoom Rooms); maintain AV endpoints; perform routine checks and firmware updates.Endpoints, Accounts & Productivity: Install, configure, and maintain Windows/macOS devices and peripherals; enroll and manage devices with MDM (Intune); package and deploy software.Documentation & Continuous Improvement: Create and update knowledge base articles and runbooks; track recurring issues; propose preventive actions and service improvements.Qualifications Bachelor’s degree in IT, Engineering, or related field (or equivalent experience) is highly desirable.High level of written and spoken English and Spanish.2-3+ years in IT Support / Service Desk / Desktop Support roles.Hands-on experience with: Windows and macOS administration; hardware diagnostics and repairs.Device management with Intune and software deployment.Videoconferencing & AV (Teams/Zoom Rooms, cameras, microphones).Networking fundamentals TCP/IP, DNS/DHCP, VLANs, Wi-Fi troubleshooting.Follow ITIL processes and ISO 27001 / GDPR good practices; handle data with confidentiality.Customer-orientation, teamwork, ownership, and effective problem-solving.Nice To Have (Preferred) ITIL Foundation certification.Experience with ServiceNow or similar ITSM.Microsoft 365 (Outlook, OneDrive, SharePoint, Teams) and Active Directory/Entra ID.Scripting for automation (PowerShell, Bash, or Python) and basic MDT/Autopilot.Experience supporting exam setups, computer labs, and specialized classroom software.Unleash your full potential and make an impact. The next move is yours If you want to be part of this educational revolution, we invite you to apply and be part of our dynamic team at IE University.#J-18808-Ljbffr
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