Payroll Implementation Manager

hace 2 días

Castro, España ADP A tiempo completo

Payroll Manager, Implementation ADP Employer Services is leading the payroll market in the World and provides Payroll and Human Resource services to clients looking for outsourcing solutions. In order to provide the best service to our clients, it is crucial to have a team of professionals focused on client and in a product which provides good service not only to external clients but also to internal users that perform Payroll processing, HR services and are in contact with Legal authorities like Social Security, etc. The implementation department is in charge of implementing these services. Implementation manager has experience on managing projects and managing a team. The Implementation Manager leads a team of dedicated consultants, apps specialists, located in Spain, and has the responsibility to increase Implementation delivery services (BOB and CL/SL offers). The team is responsible for expediting Starts, collaborating with Service teams, delivering positive client satisfaction, implementation methodology, project management and measurement. This position makes recommendations and compiles project plans to implement improvements as measured by decreased cost, reduced start times and client satisfaction. Follow-up on daily activities with the team to ensure that all work is completed on a timely manner according to the timelines agreed for the project, ensuring the delivery of high quality of implementations Resources assignment to Implementation project Responsible for ensuring the team are fully trained identifying the extra training needs for the development and growth in knowledge of the team Follow-up on the productivity and performance to achieve the established levels of quality, mainly during peak months Act as escalation point for Implementation Project Managers, Consultants internally and externally to the client Analyze and provide statistical data of the team and prepare reports to the Director or other areas of interaction: Billing, Service, Tier 2 department…. Coach the implementation team in their development and professional career, supporting development plans defined with Director and HR Manager. Management of the team regarding working scheduled, holidays, backups and other corporate policies Participate in strategic initiatives which increase productivity and efficiency of the implementation projects Knowledge Labor Law, Social security and Taxes in Spain and /or Portugal (a plus) ~ Knowledge of Payroll and HR systems ~ Advanced knowledge in Excel ~ Knowledge and experience in Project Managing ~ Proven ability to build and manage high performance operational teams ~ PMP certificate will be a plus Spanish (native) and Portuguese (a plus) Perfect command of English Hybrid model : 3 days office, 2 days home,.

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