Customer Experience Program Coordinator

About the role As our Customer Experience Program Coordinator, you’ll work globally across 47 countries and 3 Business Units, ensuring the smooth execution of customer experience measurement programs (like rNPS and tNPS). You will coordinate program processes, collaborate with diverse internal and external teams, and maintain high standards in data governance and reporting. You’ll also play a significant role in transforming customer feedback into actionable insights to help drive improvements and deliver value. What you’ll be doing Coordinate CX programs : Plan and oversee the preparation, validation, and launch of the global CX measurement programs, including survey creation, data management, and quality checks. Advice on improvements to the head of the department. Collaborate across teams : Work closely with the countries, business units, internal teams (IT, digital, marketing, sales, etc.), and external suppliers to ensure the implementation and ongoing management of programs. Turn data into action : Maintain data quality and compliance, manage dashboards (e.g., Qualtrics), and collaborate in the creation of insights reports to support decision-making. Be a Knowledge Hub : Provide training and guidance to country teams and suppliers on program processes and best practices. Stay Organized : Ensure accurate documentation and adherence to internal standards and regulatory requirements. About you Collaboration and relationship management across cultures and departments. Clear, effective communication (written and verbal). Strong time‑management skills, capable of juggling multiple tasks effectively. Strong problem‑solving and analytical skills. Adaptability and time management to handle evolving priorities. Growth mindset. Project management and prioritization. Ability to use Excel/Tableau/SPSS to analyze data and create visuals. Experience with Qualtrics or similar CX platforms is highly desirable. Familiarity with CRM systems and data integration processes. Required Bachelor’s degree in a relevant field such as Market Research, Customer Experience, Business Administration, or similar disciplines. Deep understanding of common CX metrics and systems (NPS, CES, etc.) 1+ year in a similar role Familiarity with CRM systems and integrations. Proficiency in English; additional languages are a plus. Travel requirements: Occasional (up to 20%). Preferred Advanced degree (e.g., Master’s) in a related discipline. Certification in Customer Experience Management (e.g., CCXP). Coordinating or supporting large‑scale programs across multiple teams or regions. Experience with Qualtrics or similar CX platforms. Background in global or multinational organizations. Why choose us? It’s an exciting time to be part of our team. At the Adecco Group, our purpose – making the future work for everyone – inspires and connects us all. Through our three global business units (GBU) – Adecco, Akkodis and LHH – we deliver expertise in talent and technology, enabling organizations to succeed and people to thrive. We’re proud to be a global thought‑leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our strategy as a united team of 40,000+ colleagues with a collective spirit working in over 60 countries globally. We embody our core values: Courage, Collaboration, Customer at the Heart, Inclusion, and Passion in everything we do. Growth and Development You will have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways, achieving total balance between their jobs and their lives. We offer world‑class resources for upskilling and development, satisfying your curiosity while sharing skills, knowledge, and expertise to grow together. Here, you can be yourself, and we aim to build on the attributes that make you, you. A journey to bring out the best in you We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi‑brand organization with multiple different roles, our application process can vary. On our career site, you will find some of the key steps you can expect to guide you along the way. Inclusion We believe in talent, not labels. We focus on the diverse and unique skills our people bring. Our culture of belonging and purpose ensures everyone can thrive and feel engaged. We are proud to be an Equal Opportunity Employer, committed to equity, equal opportunity, inclusion, and diversity. Interview Process Our interview process includes an initial phone screening, followed by a virtual round of interviews with Hiring Manager, HR team and senior leaders. This process helps us understand your fit within our team and allows you to ask questions about the role and our company. If you are a visionary leader with a passion for learning and development, we invite you to join us in making the future work for everyone. Accommodations We are committed to providing an inclusive and accessible recruitment process for all candidates. If you require any additional accommodations or support due to a disability or other special circumstances, please let us know by contacting us. We will work with you to ensure your needs are met throughout the hiring process. Posting date: #J-18808-Ljbffr