Senior Site Reliability Engineer

Overview At ING we are looking for a Senior Site Reliability Engineer (SRE) We are seeking a talented Senior Site Reliability Engineer to join our SRE Chapter. This team ensures the reliability, scalability, and security of ING’s critical platforms, delivering the best customer experience. As a senior member, you will lead the evolution of SRE practices , mentor engineers, and drive innovation through automation and AI adoption in a highly regulated banking environment. Responsibilities Your key responsibilities Lead and Evolve SRE Practices Detect & Repair : Champion observability, incident response, and blameless postmortems. Prevent & Prioritize : Implement capacity planning, reliability testing, and error budget policies. Mentor and Influence : Share knowledge, lead awareness campaigns, and coach teams on SRE principles. Drive Continuous Improvement : Identify systemic reliability gaps and provide hands-on technical guidance. Define and Report Metrics : Ensure production systems are highly reliable, available, efficient, secure, and scalable . Foster Observability Culture : Promote optimal monitoring and proactive alerting strategies. Collaborate Across Domains : Align SRE objectives with business goals, security, and compliance requirements. Improve Resilience : Use automation and code to prevent recurrence of incidents. Innovate with AI and Emerging Technologies Adopt AIOps and GenAI : Explore and implement AI-driven solutions for alert correlation, anomaly detection, and incident triage. Generative Runbooks & Knowledge Management : Use GenAI to maintain and enhance operational documentation. Predictive Reliability : Apply ML models for capacity forecasting and proactive risk mitigation. Stay Ahead : Continuously research and integrate emerging technologies to strengthen reliability and efficiency. Leadership Lead by Example : Set technical direction for reliability engineering and automation. Influence Culture : Embed SRE principles across product teams and IT operations. Strategic Thinking : Align reliability initiatives with ING’s digital transformation and regulatory commitments. What are we looking for? We value professionals who combine technical depth, leadership, and innovation mindset : Proven Technical Expertise Strong understanding of system design principles , distributed systems, and on-prem/private cloud infrastructure . Deep knowledge of observability tools (Prometheus, Grafana, ELK, AppDynamics, Dynatrace). Solid experience in Linux, configuration management (Ansible), container orchestration (Kubernetes/OpenShift) . Skilled in CI/CD automation , Infrastructure-as-Code, and scripting (Python/Go). Ability to troubleshoot complex issues across the stack and optimize performance. Leadership & Collaboration Experience mentoring engineers and influencing cross-functional teams. Strong communication skills to translate technical reliability goals into business outcomes. Desirable Skills Background in software development (Java or similar). Familiarity with regulatory compliance in financial services (DORA, GDPR). Experience in AIOps, GenAI, and ML-driven reliability . Ability to identify opportunities for AI-assisted automation and predictive analytics in SRE. What do we offer? The time you spend at work, the challenges you face or the lessons you get are very important, but… What about your personal life? At ING we want your work to fulfill you in every way, and that is why we take care of even the smallest details. Check out what is waiting for you Be flexible my friend. Our model is all about flexibility and accountability. Keeping both our customers and our colleagues’ needs in mind, you determine together which days you work at home and which you come to ING MAD to offer your best self. Do your thing. Restaurant card. So that thinking about what to have for lunch doesn’t take up your time or your cravings. Our house will be your home. In our offices you can find electric mobility solutions, doctor, hairdresser, gym, The Good Service (to help you with your errands) and much more Health insurance. For you and all your family (spouse/partner and children). Life insurance. We help you protect what matters most to you. Flexible remuneration. In addition, you will enjoy our flexible remuneration model, through a more tax-advantaged way, you will be able to access other services such as nursery, transport card, training aids… Free company shuttle. It doesn't matter where you live. We have 6 routes (North, Central, South, A5, A42 and A6) to get you to our ING office in Madrid comfortably. Banking benefits. Special loans with more beneficial conditions. Special mortgage conditions after 6 months working at the