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This is an opportunity to run a Professional Services team (also known as Field Engineering) team, helping customers understand and implement Canonical's open source solutions in public clouds and in their own data centers. We work across the entire spectrum of cloud offerings, from Ubuntu itself to virtualisation and private cloud, Kubernetes, and the implementation of sophisticated open source solutions such as MLops platforms, data platforms and more. They should contribute to project delivery themselves, but know that the technical contributions they bring are far less significant than their ability to shape the whole team's direction, focus and delivery. We grow management skills and train engineers, who are interested in soft skills, to be managers. Our goal is to make open source easier, more reliable and more secure for deployment and development. We strive to be the provider of 'most software to most companies'. The role of a Cloud Professional Services Manager at Canonical The Field Engineering team is our team of cloud solutions architects at Canonical, working directly with our customers, designing private and public cloud solutions fitting their workload needs. The portfolio of products includes on‑premise cloud solutions such as OpenStack, MicroCloud and Ceph, and solutions that could be deployed either on‑premises or in public clouds such as Kubernetes, Kubeflow, Spark, PostgreSQL, etc. The team works hands‑on with the technologies by deploying, testing and handing over the solution to our support or managed services team at the end of a project. A Cloud Professional Services Manager is responsible for line management and career guidance. This role will be home based, managing a team in your time zone. Lead and develop a team of engineers, ranging from graduate to senior Work remotely in a single major time zone Plan and manage progress on agreed goals and projects Knowledge of cloud computing concepts & technologies, such as Kubernetes, OpenStack, AWS, GCP, Azure, Ceph, etc. Practical knowledge of Linux and networking You are a dynamic person who loves to jump in new projects and interact with people Excellent verbal and written communication skills in English Experience in leading, coaching and mentoring engineers Organised and able to ensure your team delivers timely, high quality results Field Engineers attend internal company events, external tech events and customer meetings. Second language - Spanish or French preferred Python knowledge Personal learning and development budget of USD 2,000 per year Annual holiday leave Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. Canonical has been a remote‑first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st‑century digital business.
