Sales Representative

Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across industries including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to a globally expanding, industry-leading organization.Are you a persuasive communicator with a positive attitude and a passion for sales? We’re looking for Sales Representatives to support campaigns for some of the most recognizable brands in the world. In this role, you’ll connect with prospective and existing customers, promote products and services, upsell where appropriate, and deliver exceptional customer experiences. With our industry-leading training program , you’ll gain the tools and support you need to thrive and grow. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.Responsibilities Make outbound and receive inbound calls in a professional and courteous mannerEducate customers on products and services, identifying upsell opportunitiesUnderstand customer needs and recommend tailored solutionsUse internal systems to manage accounts and process transactions accuratelyResearch and resolve customer issues, coordinating with other departments as neededAccurately document customer interactions and follow established proceduresAdhere to scripts, policies, and compliance standardsMaintain confidentiality and handle sensitive information responsiblyEscalate complex issues to supervisors or appropriate teamsStay current with training, updates, and system changesMeet attendance and scheduling expectationsCandidate Qualifications Must be 18 years or olderHigh school diploma or equivalentExcellent verbal and written communication skillsAbility to type 20+ words per minuteBasic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)Familiarity with Windows operating systemsDependable and punctual with a strong work ethicStrong problem-solving and conflict resolution skillsCustomer-focused, empathetic, and solution-orientedAbility to multitask and manage time effectivelyComfortable in a fast-paced, evolving environmentTeam-oriented with strong interpersonal skillsCompensation & Benefits WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, your hard work deserves recognition and rewards. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.What You Can Expect From MCIWe understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:HMO Coverage plus a dependent rank & file: ₱100,000 coverage; Supervisors/Managers: ₱120,000 coverageDental Coverage and in-house dental assistance worth ₱5,000Free meal during trainingCareer growth and learningAllowances for rice, clothing, laundry and mealsPerformance and loyalty bonusesFrequent disinfection, fogging of workplaceOpportunities for growth and promotionEmployee shuttle servicesCompany retreats and off-site eventsSocial and networking opportunitiesPlus, more in-office rewards, raffles, recognition gifts, and treatsEqual Opportunity & Other Statements Equal Opportunity Employer At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, customers, and community. All aspects of employment are based on merit and qualifications, and MCI maintains a work environment free from discrimination. We comply with applicable laws and consider qualified applicants with criminal histories as permitted by local and federal requirements. We do not discriminate or harass on protected characteristics and provide reasonable accommodations as required by law.Conditions of Employment All MCI locations: Must be authorized to work in the country where the job is based. May be subject to background/security investigations and drug screening where permitted. This description is not an employment contract and MCI reserves the right to revise it at any time.#J-18808-Ljbffr