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Position: Customer Service Representative Location: Barcelona, Spain Employment type: Full-time Remuneration: Base salary. DUTIES AND RESPONSIBILITIES: Answer phone calls, emails, and chat messages from customers regarding their orders or service. Handle post-purchase concerns such as missing items, damaged products, or delays. Assist customers with return requests, exchanges, and refunds in line with company policies. Enter and update customer information and order details in the system. Work with the warehouse, shipping, and billing departments to resolve customer issues. Check in with customers to confirm resolution of issues or to gather feedback. Document all customer interactions and resolutions in the CRM or internal tracking system. Offer guidance or clarification about product features, warranties, and usage. Achieve targets for response time, resolution rate, and customer satisfaction. Keep up to date with product updates, company procedures, and promotional offers. REQUIREMENTS: Native/Fluency in Danish, both written and oral. Good level of English Strong communication skills Solid Sales Background (outbound environment) Achievement and goal oriented. Good computer skills 1 Year Previous experience in Sales B2B Previous experience working with channel is a plus Motivated and self-starter Follow the security rules of the company BENEFITS: Excellent remuneration package based on experience, skills and performance Full-time contract Full paid training about the company and the project you will be working on Career development program and specialized courses Opportunities for a career abroad through the International Mobility Program A dynamic and creative team with positive and friendly atmosphere Guidance and tools to reach career potential #J-18808-Ljbffr
