GEELY Auto Brand-Head of aftersales
hace 2 semanas
Key ResponsibilitiesRevise detenidamente toda la documentación de la solicitud antes de hacer clic en el botón de solicitar al final de esta descripción.Strategic Planning & ExecutionDevelop and implement a national after-sales service strategy aligned with Zeekr’s global standards and local business objectives.Define annual and long-term goals, including parts sales revenue, technical support efficiency, training effectiveness, and customer satisfaction metrics.Parts Operations ManagementOversee end-to-end parts operations, including supply chain planning, procurement, inventory management, warehousing, and distribution.Optimize inventory availability and turnover through data-driven demand forecasting and supplier performance management.Drive initiatives to increase parts penetration rates and merchandise sales.Technical Support & TrainingOrganize and manage the technical team to provide technical support and solutions.Develop and implement training programs to ensure service personnel have the necessary technical and operational capabilities.Maintain close communication with the headquarters technical department to ensure the timely transmission and application of technical information.Customer Service & ManagementEstablish and maintain an efficient customer service system to ensure customer satisfaction and loyalty.Oversee the customer complaint handling process to ensure timely and effective resolution of customer issues.Regularly collect customer feedback and drive continuous improvement in service quality.Network Management & DevelopmentCollaborate with the Channel Department on planning and development of the after-sales network, including the layout, construction, and management of service outlets.Build and maintain strong cooperative relationships with dealers and service providers to ensure the efficient operation of the service network.Monitor and evaluate the performance of service networks, promoting continuous improvement.Dealer Management & Performance EvaluationConduct regular performance reviews with dealers.Identify improvement opportunities and develop action plans to enhance dealer operational maturity.Cross-Departmental Collaboration & Brand ExperienceCollaborate with suppliers, logistics partners, and internal teams (sales, marketing, channel, digital, finance) to ensure a consistent brand experience.Integrate innovative mobile and digital solutions into the customer experience.Compliance & Risk ManagementEnsure all after-sales operations comply with local regulatory requirements and brand global standards.Financial Management & Budget ControlLead budget preparation, forecasting, and P&L management for the after-sales department.Qualifications & requirements:10+ years of experience in automotive aftersales, with at least 5 years in a senior leadership role (OEM preferred).Proven track record of managing multisite parts, technical, and training functions within a fast-growing automotive brand.Deep understanding of supply chain management, technical service operations, and dealership training frameworks.Expertise in ERP, DMS, and aftersales performance analytics platforms.Exceptional leadership skills with the ability to inspire, mentor, and develop high-performing teams.Superior communication, negotiation, and stakeholder management abilities. xsgfvud Strategic thinker with strong problem-solving skills and a customer-centric mindset.
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GEELY Auto Brand-Head of aftersales
hace 2 semanas
Valencia, España Geely Auto International A tiempo completoKey Responsibilities Strategic Planning & Execution Develop and implement a national after-sales service strategy aligned with Zeekr’s global standards and local business objectives. Define annual and long-term goals, including parts sales revenue, technical support efficiency, training effectiveness, and customer satisfaction metrics. Parts Operations...
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GEELY Auto Brand-Head of aftersales
hace 4 días
Valencia, España Geely Auto International A tiempo completoKey Responsibilities Strategic Planning & Execution: Develop and implement a national after-sales service strategy aligned with Zeekr’s global standards and local business objectives. Define annual and long-term goals, including parts sales revenue, technical support efficiency, training effectiveness, and customer satisfaction metrics. Parts Operations...
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GEELY Auto Brand-Head of aftersales
hace 2 semanas
Valencia, España Geely Auto International A tiempo completoKey ResponsibilitiesStrategic Planning & ExecutionDevelop and implement a national after-sales service strategy aligned with Zeekr's global standards and local business objectives.Define annual and long-term goals, including parts sales revenue, technical support efficiency, training effectiveness, and customer satisfaction metrics.Parts Operations...
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Product Manager-GEELY Auto Brand
hace 2 semanas
Valencia, España Geely Auto International A tiempo completoResponsibilities:Por favor, asegúrese de leer completamente el resumen y los requisitos de esta oportunidad de empleo que se detallan a continuación.1. Responsible for the research of technology and product development trends in the Local market;2. Responsible for the research and identification of consumer needs in the Local market;3. Formulate product...
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Product Manager-GEELY Auto Brand
hace 7 días
Valencia, España Geely Auto International A tiempo completoResponsibilities: Asegúrese de enviar su solicitud rápidamente para maximizar sus posibilidades de ser considerado para una entrevista. Lea la descripción completa del puesto a continuación. 1. Responsible for the research of technology and product development trends in the Local market; 2. Responsible for the research and identification of consumer...
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Legal Counsel-Geely Auto Brand
hace 2 semanas
Valencia, España Geely Auto International A tiempo completoJob description: 1. Draft, review and negotiate various legal documents, contracts and agreements for all kinds of business operation, such as NDA, sales contract(including but not limited to dealer agreement and after-sales agreement), purchase agreement, cooperation agreement, memorandum; Todas las habilidades, cualificaciones y experiencia relevantes que...
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Legal Counsel-GEELY Auto Brand
hace 2 semanas
Valencia, España Geely Auto International A tiempo completoJob description:No deje pasar esta oportunidad, inscríbase rápidamente si su experiencia y habilidades coinciden con lo que se indica en la siguiente descripción.1. Draft, review and negotiate various legal documents, contracts and agreements for all kinds of business operation, such as NDA, sales contract(including but not limited to dealer agreement and...
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Legal Counsel-GEELY Auto Brand
hace 1 semana
Valencia, España Geely Auto International A tiempo completoJob description:¿Tiene lo que se necesita para triunfar? La siguiente información debe ser leída atentamente por todos los candidatos. Draft, review and negotiate various legal documents, contracts and agreements for all kinds of business operation, such as NDA, sales contract(including but not limited to dealer agreement and after-sales agreement),...
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Website Executive
hace 1 semana
Valencia, España Geely Auto International A tiempo completoDevelop and implement a national after-sales service strategy aligned with Zeekr's global standards and local business objectives. Define annual and long-term goals, including parts sales revenue, technical support efficiency, training effectiveness, and customer satisfaction metrics. Parts Operations Management Oversee end-to-end parts operations, including...
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GEELY Brand-IT Manager
hace 2 días
Valencia, España Geely Auto International A tiempo completoJob ResponsibilitiesAs the general person in charge of overseas information needs, coordinate the collection, communication and management of local information needs and provide corresponding solutions.Benchmark local business digitalization plans and plan local companies’ annual digitalization plans.Responsible for formulating the annual local company...
