German Customer Service Advisor
hace 3 semanas
Publicada: 02.10.2024. Actual hasta: 21.11.2024
German Customer Service Advisor - BarcelonaSalario: a convenir
Summary information
Puesto: German Customer Service Advisor - Barcelona
Área: Staffing/Agencias de Empleo
Jornada laboral: completa
Sexo: indeferente
Empresa: Newco Communications
Calling all Customer Service Representatives We are searching for exceptional individuals who can be the friendly voice on the other end of the line, ensuring that our customers receive exceptional care. If you are a German speaker, have a passion for providing outstanding customer service, thrive in a dynamic work environment, and genuinely enjoy connecting with people, this opportunity is for you
In this role, you will dive into a comprehensive training program to get ready for top-notch client service for one of our clients in the payment industry. Your responsibilities will include customer service tasks, such as blocking lost or stolen credit and debit cards, handling identity verification, providing solutions to queries, and analysing potentially fraudulent transactions.
Responsibilities:- Communication: Connect with B2C customers via phone providing service-oriented solutions.
- Administration: Keep things organised by handling admin tasks and following up on questions and requests.
- Teamwork: Cultivate a positive working environment, fostering motivation among colleagues and ensuring customers feel genuinely appreciated.
- Native-level proficiency in German (both spoken and written) and a good command of the English language.
- A high school diploma or equivalent qualification is necessary.
- Previous customer service experience is a bonus but not a deal-breaker.
- Your communication skills should be on point for confidently interacting with customers.
- You are a master problem solver, ready to tackle customer inquiries and resolve issues efficiently.
- Juggling tasks and paying attention to detail is your thing, especially in a fast-paced environment.
- Comfortable using computer systems and various software applications.
- Ability to work flexible shifts, including evenings, weekends, and holidays, due to the dynamic nature of customer needs.
What we offer:
- A diverse and lively workplace that values diverse cultures, fostering a fun and friendly atmosphere.
- Hybrid working model.
- Opportunities for internal growth and career progression to advance your professional journey.
- Extensive training provided, arming you with the knowledge and tools to excel in your role.
- Exciting incentives and reward schemes to recognize your efforts and keep you motivated for impressive results.
- A permanent role with a competitive salary for financial stability.
- Comprehensive support for mental health and well-being.
- Unlimited coffee and fresh fruit on office days for an energy boost.
- Free online Spanish lessons outside of working hours for skill development.
- Free Personal Training Sessions.
- Unforgettable staff parties that bring the team together, creating lasting memories.
If these points align with your strengths and aspirations, we would love to hear from you Join our team and start an exciting career journey with a company that truly values each and every individual.
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