Salesforce Support
hace 3 días
Salesforce Support - Barcelona (m/f/d) Join to apply for the Salesforce Support - Barcelona (m/f/d) role at Schwarz Digits. 2 weeks ago Be among the first 25 applicants. Join Schwarz Global Services Barcelona - IT Hub of Europe's Largest Retail Group. At Schwarz Global Services Barcelona, we provide high value IT services for the entire Schwarz Group, which includes Lidl, Kaufland, Schwarz Produktion, PreZero, Schwarz Digits, STACKIT, and XMCyber. As part of a top 5 global retail company, we serve 6 billion customers through 13,700 stores in 32 countries, supported by over 575,000 employees. We are looking for open-minded colleagues with passion for technology, who are willing to find diverse and exciting career opportunities in a dynamic work environment that stands for development and progress. Elevate your career with us, where development and progress are at the heart of everything we do. Your tasks Manage requests from users registered in the ticketing tools, maintaining the levels established in the SLA's, eg: authorization access, Customizing, Job Planning Give support to users in functional questions about the respective applications. Answers questions about processes and the status of the systems Acts partly as an interface between the BC units and the business units responsible for the development and implementation of new systems and the infrastructural operation of systems Identifies possible system improvements and drives them within the SDO team (e.g. by means of operational problem management) Controls, plans and is responsible for processing in the systems with a business background and coordination within the SDO Monitoring business processes (from operational planning and the development of suitable monitoring to event handling/escalation processes) Identify system problems (recurring incidents) and work proactively to solve them. Operational knowledge management (Provide training to end users, collaborators or BC's when required) Notify users, BCs and/or other teams about serious incidents in the system and any change in procedure. Test Activities (Develops test plans together with BC and Business) Quality assurance measures (CSI) Work following the established guidelines regarding Incident Management, Problem Management and Knowledge Management processes. Your profile Desired University degree in Information Technology or similar You have already professional experience in Support tasks or IT projects Ideally you have experience handling Support Ticketing Systems Fluent English It motivates you when you familiarize yourself with new topics You are characterized by strong analytical skills, networked thinking, and an affinity with process optimization You enjoy working in an international team You are results oriented, and demonstrate a ‘can-do' attitude – adaptability, flexibility and resourcefulness Knowledge in ITIL is a plus. Seniority level Entry level Employment type Full-time Job function Other Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Schwarz Digits by 2x Get notified about new Support Specialist jobs in Barcelona, Catalonia, Spain. #J-18808-Ljbffr
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Salesforce Support Specialist
hace 3 días
Barcelona, España Schwarz Digits A tiempo completoA leading IT services company in Barcelona is seeking a Salesforce Support Specialist. This entry-level position involves managing user requests, providing support, and identifying system improvements. The ideal candidate has a university degree in IT, experience in support tasks, and is fluent in English.
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Salesforce Support Specialist
hace 5 días
Barcelona, España Schwarz Digits A tiempo completoA leading IT services company in Barcelona is seeking a Salesforce Support Specialist. This entry-level position involves managing user requests, providing support, and identifying system improvements. The ideal candidate has a university degree in IT, experience in support tasks, and is fluent in English. You will work in an international team, focusing on...
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Financial Services Industry Research Manager
hace 1 semana
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Financial Services Industry Research Manager
hace 1 semana
Barcelona, España Salesforce A tiempo completo**Job Category**:Alliances & Channels **Job Details**:What is SF Industry Advisors? The team brings a unique combination of Tier 1 consulting skills, industry expertise and tech savvy to help Salesforce accelerate growth for key verticals. The team achieves this through external engagement with customers on a 1:1 basis or through speaking slots at events;...
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Agentforce and Data Cloud Architect
hace 7 días
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