Technical Service Manager

hace 4 semanas


l'Hospitalet de Llobregat, España Premium A tiempo completo

MISIÓN:

En dependencia del Head of Production te encargarás del correcto funcionamiento del departamento de Servicio de Asistencia Técnica, dando soporte tanto al cliente externo como interno.

FUNCIONES & RESPONSABILIDADES

  • Gestionar los recursos del equipo de SAT, dando respuesta a las necesidades del cliente en tiempo y calidad. También serás el enlace clave entre el SAT y el resto de departamentos.
  • Coordinar y organizar el equipo técnico.
  • Relación con el cliente final para dar solución a problemas técnicos de postventa.
  • Dar soporte técnico de primer nivel a su equipo y clientes.
  • Coordinación con el resto de departamento de la empresa, principalmente con Sales, Production y Quality & Environment.
  • Dar soporte y gestionar las reparaciones internas de fábrica.
  • Dar soporte de postventa a las nuevas unidades de negocio de la compañía.
  • Implantación y seguimiento de los planes de mejora en SAT.
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