Technical Service Manager
hace 4 semanas
MISIÓN:
En dependencia del Head of Production te encargarás del correcto funcionamiento del departamento de Servicio de Asistencia Técnica, dando soporte tanto al cliente externo como interno.
FUNCIONES & RESPONSABILIDADES
- Gestionar los recursos del equipo de SAT, dando respuesta a las necesidades del cliente en tiempo y calidad. También serás el enlace clave entre el SAT y el resto de departamentos.
- Coordinar y organizar el equipo técnico.
- Relación con el cliente final para dar solución a problemas técnicos de postventa.
- Dar soporte técnico de primer nivel a su equipo y clientes.
- Coordinación con el resto de departamento de la empresa, principalmente con Sales, Production y Quality & Environment.
- Dar soporte y gestionar las reparaciones internas de fábrica.
- Dar soporte de postventa a las nuevas unidades de negocio de la compañía.
- Implantación y seguimiento de los planes de mejora en SAT.
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